Automotive Workforce Optimization Manager

hace 3 días

Barcelona, Barcelona, España Msx International Inc. A tiempo completo

Company Overview

MSX International Inc. is a global leader in providing industry-leading expertise to the automotive sector, with over 5,000 employees based in more than 80 countries.

Salary and Benefits

The estimated annual salary for this position is around $85,000-$110,000, depending on location and experience.

Job Description

We are seeking an experienced Workforce Manager to join our team. The successful candidate will be responsible for managing forecasting, capacity planning, scheduling, and real-time monitoring activities to optimize staff performance and operational efficiency.

Key Responsibilities:

  • Forecasting: Analyze historical data to produce accurate forecasts for scheduling and daily operations, identifying patterns and trends in interaction volumes and handling times to anticipate workload fluctuations.
  • Capacity Planning: Develop annual and long-term capacity plans in collaboration with the global operations team, performing short-term capacity planning to adapt to changes or trends in staffing requirements.
  • Staff Optimization: Ensure staff is organized and scheduled effectively to meet workload demands, regularly monitoring and optimizing workforce structures to align with operational needs.
  • Scheduling: Create bi-monthly schedules for 8-9 week periods, ensuring optimal staff utilization, incorporating advisor preferences, contract rules, and absence planning into the scheduling process.
  • Real-Time Monitoring (RTM): Oversee team leader real-time adjustments to balance workloads, minimize waiting times, and ensure service levels (SL) for phone, chat, and emails are met, monitoring advisor occupancy and managing on-the-spot adjustments to achieve daily operational targets.
  • Time Reporting: Manage absence and time reporting for employees across all engagement centers, tracking individual time-off balances, including vacation, time-for-time, and additional leave.
  • Continuous Improvement: Identify and implement improvements in workforce management processes to enhance efficiency and accuracy, collaborating with cross-functional teams to share best practices and develop innovative solutions for operational challenges.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A Bachelor's Degree in Business Administration, Economics, Human Resources, or a related field.
  • Minimum of 2 years experience in workforce management, capacity planning, and real-time monitoring.
  • Strong analytical and problem-solving skills, with the ability to interpret complex datasets.
  • Expertise in workforce management tools and systems, including forecasting, scheduling, and reporting platforms.
  • Proficiency in statistical analysis, capacity planning, and operational optimization.
  • Effective communication skills to collaborate with diverse teams and present actionable insights.
  • Familiarity with KPI management, service level agreements, and workforce efficiency metrics.
  • Advanced knowledge of Excel and WFM software; experience with automation tools (RPA) is a plus.

What We Offer

As a member of our team, you can expect:

  • A full-time indefinite contract with 40 hours per week.
  • An opportunity to acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers.
  • Access to our internal training plan and MSX Bazaar shopping portal exclusive for MSX employees.
  • 23 days of vacations + 3 extra days off.

  • Strategic Workforce Optimization Manager

    hace 6 días

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    Msx International Inc. is a dynamic and competitive company in the automotive industry that has an exciting opportunity for a Strategic Workforce Optimization Manager.Job Description:A strategic workforce optimization manager will be responsible for managing forecasting, capacity planning, scheduling, and real-time monitoring activities to optimize staff...

  • Workforce Optimization Manager

    hace 3 semanas

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    **About Us**MSX International Inc. is a leading provider of workforce management solutions for the automotive industry.We are seeking an experienced Workforce Optimization Manager to join our team!About the RoleThe Workforce Optimization Manager will be responsible for forecasting, capacity planning, scheduling, and real-time monitoring activities to...

  • Workforce Optimization Manager

    hace 2 semanas

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    Are you a strategic workforce planner seeking to optimize staff performance and operational efficiency? At Msx International Inc., we are looking for an experienced Workforce Optimization Manager to join our team.About the RoleWe are seeking a skilled professional to oversee forecasting, capacity planning, scheduling, and real-time monitoring activities. The...

  • Automotive Workforce Optimization Specialist

    hace 1 semana

    Barcelona, Barcelona, España Msx International A tiempo completo

    About the RoleThe Workforce Manager will oversee forecasting, capacity planning, scheduling, and real-time monitoring activities to optimize staff performance and operational efficiency.Key ResponsibilitiesForecasting: Analyze historical data to produce accurate forecasts for scheduling and daily operations, identifying patterns and trends in interaction...

  • Global Workforce Optimization Specialist

    hace 2 días

    Barcelona, Barcelona, España Msx International A tiempo completo

    Workforce Manager Role OverviewMsx International seeks an experienced workforce planner to join our team.About the JobThe Workforce Manager will be responsible for optimizing staff performance and operational efficiency by forecasting, capacity planning, scheduling, and real-time monitoring. This role requires a structured and organized individual with...

  • Strategic Workforce Optimization Manager

    hace 3 semanas

    Barcelona, Barcelona, España Msx International A tiempo completo

    Job DescriptionThis is a full-time indefinite contract position, working 40 hours a week, Monday – Friday. You will be part of a great team of professionals in an internationally consolidated company.About the RoleThe Workforce Manager will manage forecasting, capacity planning, scheduling, and real-time monitoring activities to optimize staff performance...

  • Strategic Workforce Planning Manager

    hace 3 semanas

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    Company OverviewM Msx International Inc. is a leading provider of workforce management solutions in the automotive industry, seeking an experienced Strategic Workforce Planning Manager to join our team.Estimated Salary: $70,000 - $100,000 per yearJob DescriptionThe Workforce Planner will be responsible for managing forecasting, capacity planning, scheduling,...

  • Workforce Optimization Specialist

    hace 1 mes

    Barcelona, Barcelona, España Back Market A tiempo completo

    Workforce Manager Job DescriptionAt Back Market, we're committed to empowering people to consume tech sustainably. Our Workforce Manager plays a crucial role in ensuring our operations run smoothly and efficiently.### Key Responsibilities- Monitor email queues and backlogs to resolve customer queries efficiently.- Manage phone and chat wait times,...

  • Chief Workforce Optimization Manager with Business Acumen

    hace 2 semanas

    Barcelona, Barcelona, España Astrea Recruitment A tiempo completo

    Astrea Recruitment is a leading recruitment agency committed to transforming job seekers into professionals. Our client, a top software development and digital solutions provider in Bucharest, seeks an experienced Chief Workforce Optimization Manager with strong business acumen to join their team.About the RoleThis senior position involves leading and...

  • Workforce Manager

    hace 3 días

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    About Msx International Inc. We are a dynamic and competitive automotive industry leader, seeking an experienced Workforce Manager to join our team. Our ideal candidate will have a structured and organized approach to workforce planning, with the ability to adapt to changing business needs.The Role As a Workforce Manager, you will be responsible for...

  • Workforce Optimization Specialist

    hace 1 semana

    Barcelona, Barcelona, España Back Market A tiempo completo

    Company OverviewBack Market is the world's leading refurbished electronics marketplace, operating in 18 countries and employing over 650 people. As a mission-driven company, our goal is to empower consumers to adopt sustainable technologies by offering high-quality, accessible, and eco-friendly alternatives to buying new electronics.Salary & BenefitsWe offer...

  • Strategic Workforce Planner

    hace 3 semanas

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    **About Us**MSX International Inc. is a dynamic and competitive automotive industry player with a strong presence in the workforce planning sector.We are seeking an experienced Workforce Manager to join our team!Job Summary:The successful candidate will be responsible for managing forecasting, capacity planning, scheduling, and real-time monitoring...

  • Automotive Logistics Optimization Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Benteler A tiempo completo

    Company Overview:Benteler is a leading international corporation with a presence in nearly 26 countries, employing around 23,000 colleagues worldwide. Our BENTELER Automotive division focuses on developing intelligent solutions for the automotive world, addressing key topics like safety, the environment, and efficiency for major automotive manufacturers.

  • Workforce Planning Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Msx International Inc. A tiempo completo

    MSX International Inc. is a leading provider of industry-leading expertise in the automotive sector, with over 5,000 employees across more than 80 countries. We are seeking an experienced Workforce Planning Specialist to join our team.About the RoleThe Workforce Planning Specialist will play a key role in managing our workforce planning processes, ensuring...

  • Strategic Workforce Optimizer

    hace 2 semanas

    Barcelona, Barcelona, España Msx International A tiempo completo

    About UsAt MSX International, we are a leading provider of industry-leading expertise to the automotive sector, with over 5,000 employees based in more than 80 countries worldwide.Job SummaryWe are seeking an experienced Strategic Workforce Optimizer to join our team. As a key member of our workforce management team, you will be responsible for optimizing...

  • Workforce Optimization Specialist

    hace 1 mes

    Barcelona, Barcelona, España Wallbox A tiempo completo

    Wallbox is revolutionizing the way the world uses energy through advanced electric vehicle charging and energy management systems.As a Workforce Optimization Specialist, you will play a key part in establishing best practices for Workforce Management (WFM) globally and collaborating with the Customer Care leadership team to ensure the most efficient and...

  • Senior Engineering Project Manager

    hace 6 días

    Barcelona, Barcelona, España Te Connectivity A tiempo completo

    **Job Summary**We are seeking an experienced Senior Engineering Project Manager to lead our process optimization initiatives in the Automotive industry. In this role, you will be responsible for ensuring our molding departments are technically and technologically positioned to deliver long-term performance needed by the business.About the RoleThis is a...

  • Cybersecurity Manager for Automotive Systems

    hace 1 mes

    Barcelona, Barcelona, España AVL A tiempo completo

    Cybersecurity Project Manager for Automotive SystemsWe are seeking a highly skilled Cybersecurity Project Manager to join our team at AVL Iberica. As an expert in automotive cybersecurity, you will lead the development and implementation of cybersecurity strategies for automotive systems.A competitive salary of €85,000 - €110,000 per year is offered...

  • Workforce Planning Expert

    hace 2 semanas

    Barcelona, Barcelona, España Msx International A tiempo completo

    Job DescriptionThe Workforce Manager will oversee forecasting, capacity planning, scheduling, and real-time monitoring to optimize staff performance and operational efficiency. This role focuses on balancing workload, ensuring adherence to KPIs, and improving workforce utilization in alignment with project objectives, quality standards, and customer...

  • Cybersecurity Project Manager

    hace 6 días

    Barcelona, Barcelona, España Avl A tiempo completo

    Company Overview: AVL is a leading mobility technology company for development, simulation, and testing in the automotive industry. We are committed to shaping the future of automotive technology.Salary: $120,000 per year, depending on experienceJob Description: As an Automotive Cybersecurity Project Manager Engineer at AVL Iberica in Spain, you will be...