Technical Assurance Specialist
hace 7 días
About Wallapop
Wallapop is a Barcelona-based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.
The Challenge
As an Enforcement Specialist, your mission will be to enhance the safety and reliability of Wallapop as a trusted platform. You will play a pivotal role in upholding the platform's integrity by safeguarding transactions and ensuring the quality of users and the entire catalog. You will enforce compliance with policies and quality standards, fostering trust and confidence within our community.
Key Responsibilities
1. Quality Standard Enforcement: Ensure sellers and their products meet established quality standards to enhance customer satisfaction and trust.
2. Catalog Moderation: Oversee the international product catalog to ensure consistency, accuracy, and compliance with safety policies.
3. Features and Tools Enhancement: Identify and propose opportunities for enhancing operational tools and safety features to improve internal processes that support customer experience.
4. Data Analysis: Analyze trends and patterns to inform decision-making and identify areas for strategic improvement.
5. Quality Reports: Prepare quality reports and improvement plans to ensure the accurate and timely enforcement of users, items, and transactions.
Requirements
Data-driven, making assessments and solving problems using data.
Strong practical experience with Excel and SQL.
Bachelor's degree in Engineering or a similar discipline within the technology domain.
Fluent in both English and Spanish.
Prior experience in fraud monitoring and quality standard enforcement, demonstrating your ability to identify and address compliance issues effectively.
We're Looking For
A motivated professional who can thrive in a dynamic environment and drive results-oriented solutions.
Estimated Salary: $70,000 - $100,000 per annum.
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