Cloud Security Expert

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo

**Job Overview**

About Amazon Web Services, Inc.

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.

You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

The Security role supports our services that focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, etc.

**Key Responsibilities**

Your day as a Cloud Support Engineer will include solving customer's cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions, and working with them to dive deep into the root cause of an issue.

You will drive initiatives that improve support-related processes and our customers' experience, leveraging your customer support experience to provide feedback to internal AWS teams on how to improve our services.

This role requires the flexibility to work 5 days a week on a rotational basis, occasionally on weekends, and includes the opportunity to continuously learn groundbreaking technologies and develop new technical skills.

**Requirements**

1+ years of software development or technical support experience

Experience troubleshooting and debugging technical systems

Bachelor's degree in Engineering/Computer Science/Mathematics or any related field

A minimum of 1+ years of related professional and/or military experience

**About the Team**

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. You will be assisting a global list of companies and developers taking advantage of a growing set of services and features to run their mission-critical applications.

**Compensation**

Estimated salary: $120,000 - $180,000 per year based on location and experience.



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