Quality Assurance Manager

hace 2 semanas


Palma, Baleares, España Marriott International A tiempo completo
Job Summary

Implement quality assurance processes and verify training and development activities are strategically linked to the company's mission, vision, and brand standards. Focus on continuous improvement and champion the Quality function.

Key Responsibilities
  • Attend daily executive committee meetings to discuss hotel performance and address guest incidents.
  • Present weekly analysis on defect trends and guest feedback, providing recommendations on focus areas.
  • Coordinate weekly quality meetings to discuss guestVoice, top incidents, and business standard audits.
  • Record and track quality-related activities and communicate progress to executive committee members and the corporate office.
  • Facilitate problem-solving meetings and process improvement teams to achieve resolution and improvement.
Requirements
  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related major, or 4-year bachelor's degree in a related field.
  • 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • Experience and/or knowledge of hotel business, quality management practices, data collection methods, budget preparation, and statistical measurement tools.

  • Quality Assurance Manager

    hace 3 semanas


    Palma, Baleares, España Marriott International A tiempo completo

    Job Title: Quality Assurance ManagerMarriott International is seeking a Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring that our hotels meet the highest standards of quality and excellence.Key Responsibilities:Develop and implement quality assurance programs to ensure that our hotels meet the...

  • Quality Assurance Manager

    hace 3 semanas


    Palma, Baleares, España Marriott International A tiempo completo

    Job Title: Quality Assurance ManagerMarriott International is seeking a Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring that our hotels meet the highest standards of quality and excellence.Key Responsibilities:Develop and implement quality assurance programs to ensure that our hotels meet the...

  • Quality Assurance Manager

    hace 2 semanas


    Palma, Baleares, España Marriott International A tiempo completo

    Job SummaryAs a Quality Assurance Manager at Marriott International, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards. You will also focus on continuous improvement at the property level and champion the Quality...

  • Quality Assurance Manager

    hace 2 semanas


    Palma, Baleares, España Marriott International A tiempo completo

    Job SummaryMarriott International is seeking a Quality Assurance Manager to implement quality assurance processes and verify training and development activities are strategically linked to the company's mission, vision, and brand standards. The ideal candidate will have experience in quality management practices, data collection methods, and budget...

  • Quality Assurance Manager

    hace 3 semanas


    Palma, Baleares, España Marriott International A tiempo completo

    Job Title: Quality ManagerMarriott International is seeking a Quality Manager to join our team. As a Quality Manager, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards.Key Responsibilities:Attend daily executive...

  • Quality Assurance Manager

    hace 3 semanas


    Palma, Baleares, España Marriott International A tiempo completo

    Job Title: Quality ManagerMarriott International is seeking a Quality Manager to join our team. As a Quality Manager, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards.Key Responsibilities:Attend daily executive...


  • Palma, Baleares, España Marriott International A tiempo completo

    Job SummaryAs a Quality Assurance Manager at Marriott International, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards. You will also verify employee satisfaction and focus on continuous improvement at the...


  • Palma, Baleares, España Marriott International A tiempo completo

    Job SummaryAs a Quality Assurance Manager at Marriott International, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards. You will also focus on continuous improvement at the property level and champion the Quality...


  • Palma, Baleares, España Omniaccess A tiempo completo

    Software Quality Assurance EngineerThe OmniAccess development team plays a pivotal role in crafting innovative, high-quality products and services that cater to customer needs and internal tool requirements.Our team is responsible for designing, prototyping, and implementing these products while ensuring exceptional quality across various metrics.We are...


  • Palma, Baleares, España Omniaccess A tiempo completo

    Software Quality Assurance EngineerThe OmniAccess development team plays a pivotal role in crafting innovative, high-quality products and services that cater to customer needs and internal tool requirements.Our team is responsible for designing, prototyping, and implementing these products while ensuring exceptional quality across various metrics.We are...

  • Clinical Trial Manager

    hace 6 días


    Palma, Baleares, España Pharmiweb A tiempo completo

    Clinical Trial Manager Job DescriptionWe are seeking a skilled Clinical Trial Manager to join our team at Pharmiweb in a sponsor dedicated position. As a leader in our research department, you will be responsible for overseeing the planning, execution, and successful completion of clinical trials, ensuring adherence to timelines, budgets, and regulatory...

  • Project Manager

    hace 5 horas


    Palma, Baleares, España Castillo Hotel Son Vida A tiempo completo

    About the Project Manager Role:As a key member of our team, the Project Manager will be responsible for overseeing the planning, organization, and execution of projects from initiation to closure. The role requires strong leadership skills, excellent communication, and problem-solving abilities. The Project Manager will work closely with cross-functional...

  • Hotel Operations Manager

    hace 1 semana


    Palma, Baleares, España Regional Office - Palma A tiempo completo

    Hotel Operations ManagerAt Regional Office - Palma, we are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are seeking a skilled Hotel Operations Manager to join our team.As a Hotel Operations Manager, you will be responsible for the operations,...

  • Supplier Manager

    hace 7 días


    Palma, Baleares, España TUI A tiempo completo

    About the RoleWe are seeking a skilled Supplier Manager to join our team at TUI. As a key member of our procurement team, you will be responsible for managing supplier relationships, defining scope of work, and ensuring timely delivery of high-quality services.Key ResponsibilitiesDevelop and maintain strong relationships with suppliers to ensure effective...

  • General Manager

    hace 4 semanas


    Palma, Baleares, España Marriott Vacations Worldwide A tiempo completo

    About the RoleThe General Manager is a key leadership position responsible for the overall success of our resort operations. As a seasoned professional, you will be responsible for driving business growth, improving guest satisfaction, and ensuring the highest standards of quality and service.Key Responsibilities• Develop and implement business strategies...

  • General Manager

    hace 4 semanas


    Palma, Baleares, España Marriott Vacations Worldwide A tiempo completo

    About the RoleThe General Manager is a key leadership position responsible for the overall success of our resort operations. As a seasoned professional, you will be responsible for driving business growth, improving guest satisfaction, and ensuring the highest standards of quality and service.Key Responsibilities• Develop and implement business strategies...

  • Operations Manager

    hace 2 semanas


    Palma, Baleares, España MTS Globe Spain A tiempo completo

    About MTS Globe SpainMTS Globe Spain is a leading incoming tour operator in Europe, with a strong presence in 19 countries and a network of 65 destination offices. Our company has a rich history, dating back to 1967, and has built a reputation for providing high-quality services to our clients.Job DescriptionWe are seeking an Operations Manager to join our...

  • Operations Manager

    hace 2 semanas


    Palma, Baleares, España MTS Globe Spain A tiempo completo

    About MTS Globe SpainMTS Globe Spain is a leading incoming tour operator in Europe, with a strong presence in 19 countries and a network of 65 destination offices. Our company has a rich history, dating back to 1967, and has built a reputation for providing high-quality services to our clients.Job DescriptionWe are seeking an Operations Manager to join our...

  • Mozambique MEAL Manager

    hace 3 semanas


    Palma, Baleares, España Coordinationsud A tiempo completo

    Mozambique – Meal ManagerAbout the Role:We are seeking a highly skilled and experienced MEAL Manager to join our team in Mozambique. The successful candidate will be responsible for ensuring the effective implementation of the MEAL strategy in the mission, providing methodological support to program teams, and collaborating with the MEAL/Program/Technical...

  • Mozambique MEAL Manager

    hace 3 semanas


    Palma, Baleares, España Coordinationsud A tiempo completo

    Mozambique – Meal ManagerAbout the Role:We are seeking a highly skilled and experienced MEAL Manager to join our team in Mozambique. The successful candidate will be responsible for ensuring the effective implementation of the MEAL strategy in the mission, providing methodological support to program teams, and collaborating with the MEAL/Program/Technical...