Quality Assurance Manager
hace 2 días
Marriott International is seeking a Quality Manager to join our team. As a Quality Manager, you will be responsible for implementing quality assurance processes and verifying training and development activities are strategically linked to the company's mission, vision, and brand standards.
Key Responsibilities:- Attend daily executive committee meetings to give real-time updates on hotel performance and address guest incidents.
- Presents and shares weekly analysis on defect trends, guest feedback, and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality-related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem-solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years of experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred.
- Previous training in guest relations.
- Previous experience using database, word processing, spreadsheet, graphic, and statistical computer applications.
Experience/trained in Six Sigma or TQM.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. If you are passionate about delivering exceptional guest experiences and have a strong background in quality assurance, we encourage you to apply for this exciting opportunity.
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