Innovation Specialist

hace 1 mes

Málaga, Málaga, España Vodafone A tiempo completo
Customer Experience Center Specialist

Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.

The Customer Experience Center Specialist is responsible for planning and hosting Discovery Sessions in our CECs (Customer Experience Centres) where we collaborate with our Vodafone Business customers and showcase the latest innovation and tech - both in-person (Málaga city center) and virtually. You will manage the whole process end-to-end, from booking through to developing the agenda and hosting the customer on the day.

Key Responsibilities:

  • Build a successful Customer Experience Center for Málaga
  • Organise, plan and facilitate engaging customer CEC sessions with businesses across Vodafone Business in virtual and physical settings
  • Create and develop customer journeys and storyboards that showcase our products and services in a bespoke way for the customer
  • Handle incoming customer inquiries via phone, email, live chat, and social media
  • Provide accurate information regarding products, services, and policies

Requirements:

  • High school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred
  • Minimum 3 years of experience in customer and innovation-related activities
  • Excellent verbal and written communication skills, with strong listening, problem-solving, and presentation abilities
  • Ability to understand, maintain, and evolve tech demos; familiarity with social media platforms and online chat tools
  • Customer-focused attitude with a genuine desire to help; ability to handle stress with patience and professionalism
  • Ability to analyze and interpret customer data to improve service; keen attention to detail and accuracy
  • Strong time management, multitasking, and prioritization skills; self-motivated, able to work independently and as part of a team
  • Adaptability to changing technologies and processes, commitment to ongoing learning and development, strong stakeholder management, and a team player

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