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Insurance Support Specialist
hace 2 meses
We are seeking a highly skilled Business Support Analyst to join our team at Verisk Specialty Business Solutions (formerly Sequel Business Solutions) Ltd. This is an exciting opportunity for someone with experience in IT services to provide exceptional support to our valued clients.
Main Responsibilities:- Investigate and resolve application and system issues across multiple products using IT service management tooling.
- Collaborate with Technical Support, development, and service delivery management teams to ensure seamless issue resolution.
- Develop a deep understanding of customer business processes and associated products to provide tailored support.
- Enhance product knowledge and create high-quality help centre articles to support both business and technical understanding.
- Prioritize issues based on business impact and workload, escalating as needed within the Business Support team.
- Manage time efficiently to meet contract service level agreements and client expectations.
- Attend regular client meetings and engage with key stakeholders in projects and client support teams.
- A strong background in IT services with experience in incident management and problem solving.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Proficiency in executing and adhering to departmental processes, including ITIL v3 framework.
- Ability to work independently and collaboratively as part of a team.
- A strong knowledge of business processes and associated products sold by the company.
- Basic training skills to provide guidance internally and externally.
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including health insurance, pension scheme, and paid holiday time. This role provides excellent opportunities for professional growth and development within a dynamic and innovative company.
