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Process Optimization Lead

hace 1 mes

Madrid, Madrid, España Celonis A tiempo completo

Celonis is a leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We're looking for a highly skilled Process Optimization Lead to join our team.

The Celonis Value Engineering (VE) team focuses on managing the entire customer value lifecycle, from sales through value realization, renewal, and expansion. As a Process Optimization Lead, you will lead a dynamic team who come from a variety of backgrounds.

The Role:

You will lead a team of Value Engineers and drive end-to-end customer value journeys, landing and expanding existing customers within the Growth segment across EMEA and LATAM (ACV growth) and renewals (renewal rate). You will be part of the EMEA Growth Leadership Team, responsible for certain regions/territories, and work closely with the Celonis GTM Leadership Teams.

As a leader in one of the fastest-growing tech companies globally, you will bring together deep process and industry knowledge with a proven consulting skill set and strong analytical abilities. You will foster a positive and supportive work environment for your teams, promoting employee satisfaction and career growth.

The Work You'll Do:

  • Own the end-to-end customer value journey, including responsibility for landing, expanding, adoption, and renewing accounts
  • Translate customers' strategic objectives into high-impact Celonis use cases and evangelize EMS across prospects and customers
  • Communicate the value opportunity and strategic roadmap to C-Level executives in partnership with sales leadership
  • Serve as an executive sponsor across the customer portfolio and solidify Celonis as a strategic business transformation platform for our customers

Create & Scale Value Across The Portfolio:

  • Lead customers through the Celonis Value Journey. Landing, expanding, adoption, and renewing
  • Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  • Support our customers in building a strategic expansion roadmap embedding Celonis EMS as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  • Present results and realized value to senior management and C-level executives
  • Ensure customer success and architect improvement measures and manage change within the customer base
  • Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases

Grow & Lead Celonis Talent:

  • Develop world-class talent through hands-on engagement, continuous feedback, and active mentorship
  • Lead by example and consistently demonstrate the Celonis Leadership Principles (lead with purpose, facilitate greatness, embrace difference, and cultivate balance)
  • Effectively allocate Celonis resources to deliver on company sales, renewals, value, and adoption targets
  • Communicate success and risks proactively within the organization

Qualifications:

  • Domain Expertise: Demonstrate business domain expertise, such as Finance or Supply Chain, as well as the ability to build a compelling value roadmap for the customer
  • Industry Expertise: Demonstrate a deep understanding of industry trends and strategic challenges of the C-Suite and build an integrated Celonis EMS roadmap
  • Product Expertise: Experience guiding customer IT teams throughout their EMS journey, demonstrating hands-on the power of EMS and proven ability to accelerate value realization by building dashboards, Apps, Action Flows
  • Project Management: Plan and manage project scope, expectations, and timelines. Leverage partners from the Celonis Ecosystem wherever possible
  • Executive Stakeholder Management: Experience preparing and communicating results to stakeholders and management, both internally and externally
  • Value Selling Methodology: Demonstrate experience following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessments, and proofs, and demonstrate the full value potential of Celonis EMS
  • Value Realization: Proven track record of identifying and prioritizing use cases, implementing improvement measures, and becoming a change agent for the customer
  • Sales & Commercial Acumen: Demonstrate ability to qualify all VE engagements, do discovery with customers directly, steer/allocate resources efficiently, and champion our value selling methodology with our customers

Salary: $120,000 - $180,000 per year, depending on location and experience

About Us: Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden, and the ability to capture it.