Technical Solutions Specialist

hace 6 días


Sevilla, Sevilla, España Appian A tiempo completo

About the Role

At Appian, we're passionate about technology and committed to making it simple for our customers to thrive. As an Associate Solution Engineer, you'll be a resident expert on the Appian platform, gaining full-stack experience that will translate into any technical career. You'll touch every layer of the platform, from data analysis to creative problem-solving, and tackle the most challenging technical problems while mitigating all of our customers' concerns.

Key Responsibilities

  • Troubleshoot incidents with customers over virtual meetings (screen-share)
  • Meet with internal teams to investigate issues and brainstorm troubleshooting solutions
  • Collaborate with Appian source-code developers to resolve platform issues
  • Submit feature enhancements on behalf of Appian customers
  • Configure supported custom configurations in Appian Cloud
  • Write Root Cause analysis reports for high-priority incidents that have been resolved

What We're Looking For
We're seeking technical, curious, and autonomous individuals with strong communication skills who can convey technical insights, findings, and solutions to audiences from different technical backgrounds.

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