Technical Service Specialist
hace 4 semanas
As a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues related to Genetic System platforms such as NGS and CE. You will be at the forefront of providing support and ensuring that our customers have the best experience possible.
Key Responsibilities:- First-line contact with customers to remote diagnose runs, instrument hardware, software, and computer-related problems over the phone and emails.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customer's needs in resolving their inquiries.
- Contributes to achieving specific Global Service & Support (GSS) related targets.
- Works closely with Support and Field Service Engineers to prioritize activities.
- Delivers professional Support and Service activities to provide optimum support to our customers.
- Provides adaptable telephone support and generally works to ensure customer success in the use of Instrumentation.
- Ensures response times are met when contacting customers in line with contractual agreement.
- A master's degree in life science, engineering, or a related field.
- Proficiency in both verbal and written communication in English and German (additional language skills such as French, Spanish, or Italian is a plus).
- Problem-solving skills and experience.
- Practical experience in NGS.
- Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
- Excellent development and career prospects in a globally growing company.
- A workplace culture that values integrity, involvement, intensity, and innovation.
- Flexibility: 2 days home office/3 days in the office (Darmstadt).
- Attractive company pension plan.
- Individual trainings and educational courses in our Thermo Fisher University.
- 30 vacation days.
We are excited to receive your application, including a cover letter, CV, and relevant documents. Join us at Thermo Fisher Scientific and start your story today.
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