Cybersecurity Operations Manager

hace 2 días


Madrid, Madrid, España Palo Alto Networks A tiempo completo

About the Role:
Palo Alto Networks is a cybersecurity leader that protects our digital way of life. As a Cybersecurity Operations Manager, you will play a key role in shaping the future of cybersecurity and protecting our customers' digital transactions. You will lead a team of technical support engineers who will help identify and fix complex issues in our clients' networks, while handling critical issues through your team's support.

Your Impact:
You will be responsible for leading daily operations of a team of senior technical support engineers, ensuring they achieve their goals while meeting customer needs. This includes setting team goals aligned with company objectives, providing mentorship and direction, and delivering on company goals and objectives.

Key Responsibilities:
• Lead daily operations of a team of senior technical support engineers
• Ensure team has necessary resources and processes for successful performance
• Work on long-term strategic projects to optimize support for biggest customers
• Provide mentorship and direction to team members to deliver on company goals

Requirements:
• Proven experience in technical support leadership roles
• Strong knowledge of cybersecurity concepts and technologies
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Benefits:
We offer a competitive salary range of $120,000 - $180,000 per year, based on experience and location. Additionally, we provide benefits including FLEX Benefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.



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