International Logistics Coordinator

hace 4 semanas

Madrid, Madrid, España World Courier de Espana, S.A. A tiempo completo
About the Role

We are seeking a highly skilled and experienced International Agent to join our Operations and Customer Services team in Coslada, Madrid. As an International Agent, you will be the primary contact for clients and agents based in the Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.

Key Responsibilities
  • Handle enquiries from clients, agents and World Courier offices via phone and email in English and French.
  • Receive bookings via email and update World Courier's internal tracking system.
  • Provide quotations via email.
  • Monitor and track ongoing shipments, reacting to any deviation from the plan.
  • Keep clients and World Courier offices updated to the status of their shipment, especially regarding delays.
  • Action all notes sent in World Courier's internal tracking system.
  • Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.
  • Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.
  • Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers.
  • Ensure internal systems are kept updated when new jobs are raised in the system.
Requirements
  • Language Requirement: Fluency in English and French, verbal and written.
  • Conversational level- Spanish language.
  • Prior experience or knowledge of the logistics sector.
  • Able to follow procedures and instructions and provide relevant information on request.
  • Knowledge of Ms Office- Word, Excel, Outlook.
  • Ability to work as part of a team and independently.
  • Strong team player – able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.
  • Self-motivated, uses own initiative and high attention to detail.
  • Flexible attitude – for working shifts and last-minute coverage.
  • Able to prioritize workload, which may change throughout the day.

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