International Logistics Coordinator
hace 4 semanas
At World Courier de Espana, S.A. we are committed to providing exceptional service to our clients, and we are seeking a highly skilled and experienced International Logistics Coordinator to join our team. In this role, you will be responsible for providing top-notch customer service to clients and agents based in the Middle East and Africa, as well as coordinating shipments within these regions.
About the RoleThis is an exciting opportunity to join our fast-paced Operations and Customer Service team, where you will be working closely with colleagues to ensure seamless logistics operations. You will be the primary point of contact for clients and agents, providing expert advice and guidance on our services and resolving any issues that may arise.
Key Responsibilities- Handle enquiries from clients, agents, and World Courier offices via phone and email in English and French
- Receive bookings via email and update World Courier's internal tracking system
- Provide quotations via email
- Monitor and track ongoing shipments, reacting to any deviation from the plan
- Keep clients and World Courier offices updated on the status of their shipment, especially regarding delays
- Action all notes sent in World Courier's internal tracking system
- Advise clear pickup/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed
- Communicate any temperature results as soon as possible after delivery, checking and noting any deviations
- Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents, and suppliers
- Ensure internal systems are kept updated when new jobs are raised in the system
We are looking for an experienced and skilled individual who is fluent in English and French, with excellent communication and problem-solving skills. You will have prior experience in the logistics sector, and you will be able to work independently and as part of a team. You will also have a strong attention to detail and be able to prioritize your workload effectively.
What We Offer- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work with a leading global logistics company
- Collaborative and dynamic work environment
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
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