Luxury Accommodation Operations Director
hace 4 días
Your Mission Should You Choose to Accept It
About UsThe Social Hub Barcelona, with its 293 bedrooms of varying sizes, a 4-level co-working office space and community, a large ground floor restaurant and bar, a rooftop pool bar, and terrace, is gearing up for a premium relaunch in the near future.
As Luxury Accommodation Operations Director, you play a crucial role in leading our outsourced housekeeping team and ensuring our spaces are always impeccable, clean, safe, and welcoming. You'll oversee all aspects of accommodation operations, creating a seamless experience for our guests and maintaining our high standards of quality.
Our CultureWe're known for being the rule-breakers in hospitality, The Social Hub is a fun, creative, and inspiring environment where everyone can work, stay, learn, and play, and most importantly – be themselves. As an employer, we look, act, and think like a hotel, but instead, we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bars, and eat & drink escapes as well as community and coworking spaces.
Located in several European countries, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
Your RoleManage daily accommodation operations, from scheduling shifts to overseeing cleaning protocols and maintaining inventory ensuring that every area in the establishment meets our cleanliness and presentation standards.
Cordinate with the Facilities team to address maintenance issues promptly, ensuring seamless guest experiences.
Regularly inspect rooms and public spaces to guarantee they meet health, safety, and quality standards.
Lead, train, and inspire the housekeeping team, promoting a culture of excellence and collaboration.
Conduct regular team meetings to set objectives, review progress, handle onboarding and ongoing training for new team members, and communicate any updates.
Track and manage supply costs, ensuring the efficient use of resources while staying within budget and maintaining top-tier standards.
Continuously seek opportunities to optimize accommodation processes including the input of the guests' feedback and drive improvements in cleanliness, efficiency, and guest satisfaction.
What We Offer€45,000 - €55,000 per year, depending on experience.
A competitive salary package including annual bonuses and benefits.
A dynamic and supportive work environment with opportunities for growth and development.
A comprehensive training program to ensure your success in your role.
YouYou have at least 2+ years' experience in a housekeeping management role within a 250+ rooms hotel.
Proven experience leading housekeeping teams with a natural ability to inspire and develop others.
Experience organizing and conducting team meetings to set objectives and KPIs, review progress, preparing onboarding and training sessions as well as keeping an open and transparent communication.
You have experience with budget management including supply cost, ensuring the efficient use of resources and maintaining the highest standards.
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