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Arabic Speaking Risk Management Specialist

hace 2 meses


Barcelona, Barcelona, España Teleperformance A tiempo completo
About the Role

Teleperformance, a global leader in customer experience management, is seeking a highly skilled Arabic speaking Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.

Key Responsibilities
  1. Verify Merchant Information: Review and validate the identity of merchants to ensure the information submitted is accurate and valid.
  2. Conduct Risk Assessments: Perform checks in internal and external databases to verify information provided and confirm supportability of the merchants.
  3. Identify and Document Inaccuracies: Identify and document inaccuracies that raise red flags, requiring intervention and follow-up with the merchant.
  4. Investigate and Compare: Investigate and compare items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
  5. Ensure Compliance: Ensure that merchants comply with our clients' guidelines and do not sell items that violate these guidelines.
Requirements
  1. Native Level of Arabic: Possess a native level of Arabic language proficiency.
  2. Fluent in English: Be fluent in English (C1 or higher).
  3. Computer Skills: Have fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
  4. Attention to Detail: Be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
  5. Empathy and Communication Skills: Possess the ability to show empathy and communicate effectively with merchants.
  6. Efficiency and Adaptability: Be efficient working in a fast-paced, high-volume environment and comfortable making decisions based on incomplete or ambiguous information.
  7. Collaboration and Knowledge Sharing: Be willing to collaborate with team members and share knowledge and best practices to help the team succeed.
Desired Qualifications
  1. Experience in Payments, Risk, or Compliance: Have experience in payments, risk, compliance, or the financial industry.
  2. Background in User Support: Have a previous background in a role supporting users at a technology company.
  3. Investigative Experience: Be well-versed in an investigative role involving decision-making.
What We Offer
  1. Competitive Salary: A competitive salary of 18,065€ gross/year.
  2. Referral Program: A referral program with a referral fee of up to 2,000€.
  3. Continuous Training and Development: A continuous training and development program.
  4. Dynamic Work Environment: A dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.