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Cargo Operations Manager

hace 2 meses

Madrid, Madrid, España Etihad Airways A tiempo completo
About the Role

Etihad Airways is seeking a highly skilled and experienced Cargo Supervisor to join our team in Madrid. As a key member of our cargo operations team, you will be responsible for ensuring the safe, secure, and on-time delivery of all high-profile shipments on flights and key routes.

Key Responsibilities
  • Drive and improve freighter OTP in a highly challenging environment by fulfilling all tasks associated with ramp coordination and supervision of freighter operations.
  • Establish best practices to enable revenue budget achievement and support service delivery, cost savings, and compliance to Safety & Security regulations.
  • Lead and establish best practices to ensure all flights are maximized to their capacity and conduct review of processes and procedures for improvement of service delivery.
  • Provide on-job training, coaching, and advice to GHA staff to upgrade their skills, knowledge, and confidence level.
  • Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security, and Dangerous Goods.
  • Responsible for service delivery of the designated station(s) through SGHA/SLA's and KPI/Cargo iQ, eAWB measurement.
  • Being flexible with operations shift requirement and able to work in all positions below the title position, which means cross-skill functionality, is a prerequisite with focus on continuous development of competency level.
  • Must be able to execute ad-hoc tasks required at other EY Network stations to support various expectations and initiatives.
  • Responsible to conduct regular inspections and audits on the facility(s) to ensure work progress and services/SOP complies with all regulatory requirements including Health, Security, and Safety (under SMS guidelines) and enforcement of EY processes and procedures.
  • Micro management of Special services & Products/VIP shipments from acceptance to customer delivery.
  • Finance - Raise PR, PO & GRN in SAP as per requirement and verify the supplier invoices to ensure its correct and charged as per the contract.
  • Interface with the Airport Authorities i.e. Customs, Police, and Airport Operator to gain support in the implementation of EY initiatives.
  • Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks associated with assigned tasks, through effective evaluation and decision-making based on conditions, hazards, and threats.
  • Escalate medium or higher-level risks to appropriate management level personnel.
Requirements
  • Education to at least high school level, preferably diploma level in logistics, operations management, or related discipline with acquired specialization in cargo handling operations.
  • Successful completion of cargo and dangerous goods courses are required, as well as courses in Special products, aircraft weight and balance, and general cargo procedures.
  • At least 3 years of cargo operations experience along with Freighter handling and managing team and suppliers.
  • Good understanding of computer airfreight specifications, in-depth knowledge of industry standards, and Legal Regulations.
  • Industry training in DG/Special Products/Cargo Operations/Safety and Security/weight and balance (advantage).
  • Fully conversant with cargo handling processes, procedures, and regulatory compliance expectations.
  • Experienced on Cargo handling systems, messaging requirements, and manual handling systems, Knowledge of freighter aircraft.
  • Understanding of budgetary controls related to cargo handling at network stations.
  • Good written and verbal communication skills.