Senior Network Security Specialist
hace 7 días
Job Summary
At Infotree Global Solutions, we are seeking a highly skilled Customer Success Engineer with German to join our SASE team. This critical role requires expertise in SASE technologies to help our customers excel in secure digital environments.
About the Role
We offer a comprehensive compensation package, estimated at $120,000 annually, reflecting the complexity and importance of this position. As a key technical liaison, you will build strong relationships with customers, guiding seamless security integrations and ensuring they meet their business and security objectives.
Responsibilities
- Implement and optimize our SASE solutions to ensure customers achieve their goals.
- Provide proactive technical support, collaborating with engineering teams for effective solutions.
- Act as a customer advocate, influencing our product roadmap and enhancing the user experience.
- Support and educate customers on managing Cloud Security Change Management and Governance programs.
- Become a Subject Matter Expert on our SASE solutions, contributing significantly to customer success and engagement.
Your Impact
You will drive customer satisfaction (CSAT) and engagement, identifying opportunities for upselling and improving service delivery. Assess success through metrics such as renewal rates, adoption rates, and overall customer engagement.
Qualifications
- BS/MS in Computer Science, Electrical Engineering, or a related technical field.
- Minimum 5 years of experience in pre-sales, technical support, or consulting roles.
- Deep understanding of networking and security concepts, with experience in multi-vendor environments.
- Proficiency in SASE architecture, remote access VPN solutions, and routing protocols.
- Strong project management and consulting skills, capable of communicating technical issues to both technical and non-technical audiences.
- Flexibility for after-hours work as necessary.
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