Medewerker Klantenservice in Madrid

hace 1 día

Zaragoza, Zaragoza, España Blu Selection A tiempo completo
Wat zit er in het voor jou?

Wij bieden een fulltime, vast contract van 40 uur per week met een roterend schema afhankelijk van het project. Het salaris bedraagt vanaf €20.500 bruto per jaar, afhankelijk van de rol. Je zult deel uitmaken van een internationaal bedrijf en genieten van een open en werknemersgericht werkklimaat. Daarnaast bieden wij carrièreontwikkelingsmogelijkheden.

Je verantwoordelijkheden en impact

Als Customer Experience Specialist zul je:

  • Ondersteuning bieden aan de activiteiten van het bedrijf door het eerste aanspreekpunt te zijn voor klanten.
  • Binnenkomende vragen van klanten beantwoorden en ervoor zorgen dat de contractuele overeenkomst inzake dienstverleningsniveau wordt nageleefd.
  • Problemen identificeren en oplossingen bieden.
  • Zorgen voor een hoge mate van klanttevredenheid.
  • Een teamspeler zijn en deelnemen aan het succes van het team en project.
Vaardigheden, kwalificaties en interesses

Om succesvol te zijn in deze rol, heb je:

  • Een moedertaalniveau in het Nederlands en een gevorderd niveau in het Engels.
  • Kennis van IT-platforms, apparatuur en applicaties zoals Windows/MS Office.
  • Eerdere ervaring in verkoop (upselling en cross-selling).
  • Een aandachtige luisteraar zijn, comfortabel en vaardig in het communiceren met mensen.
  • Een teamspeler zijn met een hoge sociale competentie.
  • Energiek, innovatief en proactief werken in een snel tempo.
  • Enthousiasme voor interculturele communicatie en het expat-leven.
  • Woonachtig zijn in Madrid en beschikbaar om zo snel mogelijk te beginnen.
Je toekomstige bedrijf

Je toekomstige bedrijf is een wereldleider in de BPO-industrie. Met werknemers wereldwijd word je lid van een team dat zorgt voor de beste ervaringen voor meer dan 750 van 's werelds toonaangevende en digitaal georiënteerde merken. De innovatieve oplossingen, technologie en expertise zijn ontworpen om de operationele behoeften van klanten te ondersteunen en een naadloze ervaring te bieden aan klanten op de momenten die ertoe doen.

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