Regional Payroll Operations Manager

We are seeking an experienced Regional Payroll Operations Manager to join our team at Fresenius Medical Care. This role is responsible for the successful execution of HR and Payroll Operational processes and activities for Spain, Portugal, Italy, and France.

Main Responsibilities:

1. Strategic Duties

• Develop and maintain strong relationships with local business leadership and support functions to ensure collaboration between teams for maximum efficiency.
• Work collaboratively with other managers and leadership teams to deliver transactional services in a connected way, providing a seamless service to all customers.
• Ensure appropriate backup coverage by reacting to planned and unplanned absences, and assist in developing emergency backup and evacuation plans to minimize critical impact on production activities.
• Manage Third Party provider relationships (banks, payroll vendor, T&A vendor).
• Maintain close collaboration and coordination with other Departments (Risk Prevention, Compensation, Finance, Labor Relations) to ensure good service and decision making.
• Participate in tasks or projects related to other areas of Human Resources.
• Identify opportunities for improvement and efficiency within HR Administration.

• Manage staff responsible for core HR and payroll processing activities required to prepare for and execute each payroll cycle.
• Ensure established deadlines are met to deliver accurate and timely payrolls.
• Work with Payroll Leadership to establish operational goals and objectives, providing feedback on progress.
• Resolve payroll issues escalated by company business partners.
• Identify opportunities to improve customer service for all employees, analyzing case management data, conducting periodic surveys, forming focus groups, analyzing processes, and benchmarking best practices.
• Maintain close interaction with key personnel in other areas of the organization, participating in special projects as needed, including planning for acquisition activity.
• Develop, document, implement, and comply with all defined internal controls, assisting in responding to internal and external audit reviews.
• Ensure that established policies and procedures are followed by the team members.
• Assist in defining Payroll's Standard Operating Procedures (SOPs), documenting, implementing, and enforcing those SOPs.

About You

• Educated to degree level, with a professional HR or Payroll qualification.
• Minimum of 10 years payroll/HR related experience.
• 5+ years supervisory experience of multi-country teams.
• Strong knowledge of HR and payroll concepts and processes.
• Experience in HR management positions, managing teams in a fast-paced, multi-site/location environment with a large direct workforce, ideally in healthcare.
• Experience of working in a complex matrix environment (cross functionally and cross culturally).
• Demonstrate ability to foster and drive a culture of collaboration, accountability and continuous improvement.
• Able to work under pressure, delivering results in a calm and organized manner.
• Excellent time management skills with the ability to multi-task and reprioritize tasks when necessary.
• Excellent attention to detail and accuracy.
• Able to build strong relationships both internally and externally.
• Strong process and improvement mindset, constantly seeking to improve and develop processes.
• High levels of personal commitment.
• Proven ability to identify problems and take initiative to implement corrective action.
• Ability to continuously think of ways to perform job duties more efficiently and effectively.
• Exceptional communication, organizational, customer service, interpersonal and analytical skills.
• Experience in a high volume and multifaceted environment is required, with the ability to meet deadlines.
• Strong focus on controls and adherence to all established policies and procedures.
• Position requires a thorough understanding of the daily activities of the processing team to provide assistance and direction.
• Incumbent must be able to fulfill the job duties of the Payroll Supervisors as needed.
• Experience with project management and implementing HR Systems.
• Ability to analyze data and generate insight, which is then deployed to drive positive change.
• Confident in influencing and managing senior stakeholders in a complex matrix environment.
• Experience of Managing benefits and liaising with external 3rd party providers to resolve issues.
• Knowledge of social legislation and taxes.
• Proficiency in Payroll systems.
• Proficiency in HRIS systems, preferably WorkDay.
• MS Office & Teams.
• Spoken and written English (C1 or C2 level).

Requirements and Qualifications

• Educated to degree level, with a professional HR or Payroll qualification.
• Minimum of 10 years payroll/HR related experience.
• 5+ years supervisory experience of multi-country teams.
• Strong knowledge of HR and payroll concepts and processes.
• Experience in HR management positions, managing teams in a fast-paced, multi-site/location environment with a large direct workforce, ideally in healthcare.
• Experience of working in a complex matrix environment (cross functionally and cross culturally).
• Demonstrate ability to foster and drive a culture of collaboration, accountability and continuous improvement.
• Able to work under pressure, delivering results in a calm and organized manner.
• Excellent time management skills with the ability to multi-task and reprioritize tasks when necessary.
• Excellent attention to detail and accuracy.
• Able to build strong relationships both internally and externally.
• Strong process and improvement mindset, constantly seeking to improve and develop processes.
• High levels of personal commitment.
• Proven ability to identify problems and take initiative to implement corrective action.
• Ability to continuously think of ways to perform job duties more efficiently and effectively.
• Exceptional communication, organizational, customer service, interpersonal and analytical skills.
• Experience in a high volume and multifaceted environment is required, with the ability to meet deadlines.
• Strong focus on controls and adherence to all established policies and procedures.
• Position requires a thorough understanding of the daily activities of the processing team to provide assistance and direction.
• Incumbent must be able to fulfill the job duties of the Payroll Supervisors as needed.
• Experience with project management and implementing HR Systems.
• Ability to analyze data and generate insight, which is then deployed to drive positive change.
• Confident in influencing and managing senior stakeholders in a complex matrix environment.
• Experience of Managing benefits and liaising with external 3rd party providers to resolve issues.
• Knowledge of social legislation and taxes.
• Proficiency in Payroll systems.
• Proficiency in HRIS systems, preferably WorkDay.
• MS Office & Teams.
• Spoken and written English (C1 or C2 level).

About Fresenius Medical Care

Fresenius Medical Care is a leading global provider of products and services for individuals with renal and other chronic diseases.

We offer a competitive salary package, including €90,000 - €110,000 per annum, depending on experience, plus additional benefits such as performance-related bonuses, comprehensive health insurance, and access to our employee wellness program.

Please note that this role is open to candidates who can relocate to the Madrid area.

We welcome applications from talented professionals who share our values of integrity, respect, compassion, and trust.