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Technical Solutions Services Director
hace 2 meses
About the Role
The Head of Technical Solutions Services will lead the Technical Solutions Services team for Importante Empresa, a part of the Professional Services Division within the company's Operations Business Unit. The Head of Technical Solutions Services will leverage a technical advisory approach to deliver recommendations regarding Artificial Intelligence (AI), Machine Learning (ML), and Data to Importante Empresa clients with the objective of identifying and qualifying business opportunities for the company. As part of the Professional Services Division, the Head of Technical Solutions Services will work very closely with the 3 sub-departments within the division: Implementation, Configuration, and Training. In parallel, the Head of Technical Solutions Services will work in close alignment with different Importante Empresa teams, including Product Development and account teams within Sales and Customer Support. The Technical Solutions Services team helps customers innovate, transform, and evolve their business through the use of Importante Empresa's products and technical recommendations.
Key Responsibilities
- Working closely with the account teams within Sales to identify and qualify additional business opportunities for Importante Empresa by understanding key customer technical objections, and developing a strategy to resolve potential technical hurdles.
- Managing Proof of Concepts (PoC) and Demonstrations, and deliver recommendations about innovation (AI/ML) by focusing on solutions, best practices, and benchmarks.
- Completing technical sections of proposals and Requests for Proposal (RFPs) around Importante Empresa's AI/ML product portfolio, delivering prototypes of Importante Empresa's AI products.
- Working closely with the other departments within the Professional Services division to deliver one unique Importante Empresa value proposition.
- Traveling to customer sites and for other relevant engagements, including conferences and related events.
Requirements
- Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience.
- 10+ years of experience as a technical sales engineer in a software sales environment or in a customer-facing role within a Professional Services/Systems Engineering team.
- Experience with big data, machine learning, and numerical programming frameworks (e.g., Kubeflow, Python, PyTorch).
- Experience delivering technical pitches.
Preferred Qualifications
- Master's degree in Computer Science or other technical field.
- Experience in successfully co-selling Enterprise Software Solutions with Account Executives to C-level decision makers in Analytics, Lines of Business, and Information Technology.
- Experience prototyping solutions by combining various building blocks such as APIs, UI widgets, document processing.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the AI/ML space.
