Cybersecurity Expert

hace 4 semanas

Valencia, Valencia, España Palo Alto Networks A tiempo completo

Company Overview

Palo Alto Networks is a cybersecurity leader that protects the digital way of life. Our mission is to provide unparalleled protection, simplicity, and visibility for our customers. We're looking for innovators who share our passion for shaping the future of cybersecurity.

About Us

We've rethought every aspect of the employee experience at Palo Alto Networks. FLEXWORK is our approach to how we work, offering benefits, learning opportunities, location flexibility, and leadership development. This empowers employees to push boundaries and evolve together.

Career Summary

You'll work directly with valued customers to address complex post-sales concerns, analyzing situations and data to identify solutions. As a critical thinker, you'll detail difficult technical issues to both non-technical and technical professionals. Your quick thinking and support will provide fast assistance to keep environments secure, often in high-pressure situations.

Your Impact

  • Provide technical support to customers and partners
  • Offer configurations, troubleshooting, and best practices to customers
  • Manage support cases to ensure timely resolution and follow-ups
  • Isolate faults and analyze root causes for technical issues
  • Publish technical bulletins and documentation in our Knowledge Base
  • Review technical documentation for training materials and marketing collateral
  • Travel to customer sites for critical issue resolution (as needed)
  • Provide 24x7 on-call support (as needed)

Key Skills and Qualifications

Providing technical support, configurations, and troubleshooting requires a strong ability to detail complex issues. You'll need to move quickly, think critically, and provide timely assistance to our clients.

About the Role

This role involves working with customers and partners to resolve complex technical issues. You'll be responsible for providing technical support, configurations, and best practices. Additionally, you'll manage support cases, isolate faults, and publish technical documentation.

Bonus and Benefits

We offer competitive salaries, flexible working arrangements, and comprehensive benefits. You'll have opportunities for professional growth, learning, and development. Join us to shape the future of cybersecurity

Location

This role can be based in various locations, depending on the company's needs. However, regular travel may be required to customer sites.

Salary Range

The estimated salary range for this role is $85,000-$115,000 per year, depending on location and experience.

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