Operations Manager

hace 1 mes


Madrid, Madrid, España Ukio A tiempo completo
About Ukio

We are a dynamic startup with headquarters in Spain, founded in Barcelona and expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. Our goal is to remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere.

We are backed by Europe's best Venture Capital firms and are currently ranked in the top 10 startups in Spain by LinkedIn. We have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals.

Our Culture

We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Role

As a Guest Operations Manager, you will play a pivotal role in managing the day-to-day operations of the city portfolio. This position requires overseeing the entire local Guest Operations team segmented into Quality Assurance and Facilities Management teams. The primary objective is to ensure a seamless and delightful experience for guests throughout their stay while also handling recruitment, training, scheduling home inspections, and maintaining accurate inventory records. Your role will require seeking continuous improvement in process, team collaboration, and communication.

Responsibilities

Manage the team, recruiting, training, and mentoring new team members and manage team schedules, ensuring adequate coverage for check-ins, check-outs, and daily operations. Conduct regular performance evaluations, provide feedback, and foster professional growth within the team. Plan and execute a smooth check-in and check-out process for guests. Ensure accurate reporting of apartment information, manage databases, and apartment management systems. Develop and implement preventive maintenance programs to enhance apartment functionality and reduce downtime. Oversee all guest operations team, implementing and maintaining high service standards. Manage Quality Assurance and Compliance, maintaining high standards across the portfolio. Manage budgeting and resource allocation, optimizing resource allocation to maximize efficiency and maintain service excellence within budget constraints. Provide Reporting and Analysis on team performance, key metrics, and areas for improvement, such as cost control.

About You

You have at least 3+ years of experience working as a Hospitality / Guest Operations Manager or similar role. Skilled organizer and effective communicator. Fluent in Spanish and English. Flexible, resilient, and content with ambiguity and changes. Confident with working in cross-functional teams. Comfortable performing in a start-up environment. Strong leadership skills. Ability to overview and improve operational processes to enhance efficiency and effectiveness. Great planner and keen eye for detail.

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