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TRICARE Beneficiary Service Representative

hace 2 meses

Rota, Cádiz, España Leidos A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will provide critical support to military families by assisting with TRICARE enrollment, benefits verification, and claims processing.

Key Responsibilities
  • Travel to multiple sites to provide beneficiary education and enrollment services
  • Verify benefits eligibility and process enrollments, disenrollments, and portability transfers
  • Register TRICARE beneficiaries in the MHS Genesis system
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others
  • Provide basic claims assistance and collect and record Health Information into applicable systems
Requirements
  • High school diploma or GED
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
  • Must be a US Citizen
  • Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1
  • Will be expected to travel to multiple sites from 25%-75% of the time
  • Three years' cumulative experience in the following areas:
  • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
  • Experience in a medical or clinical environment
  • Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
  • Experience in a customer service environment
Preferred Qualifications
  • Fluent in English
  • Proficient in written and oral communications
  • Possess effective presentation skills
  • Computer literate with Internet research experience
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
About Leidos

Leidos is a leading provider of innovative solutions for the defense, intelligence, and homeland security markets. We take pride in making a difference every day and offer a range of benefits to our employees, including competitive paid time off, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, and a referral bonus program.