Spécialiste en service client
hace 2 semanas
Travailler chez Papernest est une expérience incroyable. Nous sommes une équipe de passionnés qui cherchons à révolutionner la gestion des contrats et abonnements.
MissionNous recherchons un Spécialiste en service client qui sera chargé de traiter les questions, commentaires et réclamations des contrats Papernest énergie sur tous les canaux de communication disponibles. Son objectif est de fournir des expériences client positives en améliorant les relations entre nous et les clients, et en leur proposant des solutions opportunes.
Le quotidien d'un Spécialiste en service client chez Papernest
- Interagir avec les clients, prospects, partenaires et fournisseurs principalement par téléphone (environ 50 appels/jours) pour leur fournir une assistance et des informations;
- S'assurer que les mesures appropriées sont prises pour résoudre les problèmes et les préoccupations des clients;
- Conserver les enregistrements des interactions des clients avec les détails des demandes de renseignements, des plaintes ou des commentaires;
- Contrôler le respect des processus de production et alerter en cas d'écarts;
- Valider et suivre les contrats demandés par nos prospects, clients et partenaires;
- Appliquer les processus définis et mettre à jour la documentation si nécessaire en accord avec le manager;
- Effectuer d'autres tâches connexes assignées.
Pour réussir dans ce rôle, vous devez avoir :
- Des compétences en communication exceptionnelles, y compris l'écoute active;
- Une orientation vers le service et la capacité de résoudre les griefs des clients;
- Des compétences informatiques maîtrisées et la capacité d'apprendre de nouveaux logiciels;
- Une connaissance de l'anglais et du français.
Vous pouvez s'attendre à gagner environ 45 000 € par an, soit 3 750 € par mois, avant tout impôt ou cotisation.
Ce montant peut varier en fonction de votre expérience, de vos qualifications et de vos performances.
Lieux de travailPapernest a plusieurs bureaux en France, en Espagne et en Italie.
Conditions de travailVotre contrat de travail comprendra une durée fixe de 6 mois, puis il sera prolongé selon les besoins de l'entreprise et vos performances.
Vous travaillerez principalement à temps plein.
Tu veux rejoindre notre équipe ?Nous vous encourageons à postuler si vous êtes convaincus que vous avez les compétences et la motivation nécessaires pour réussir dans ce rôle.
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