Strategic Conversational Experience Lead

hace 3 semanas


Madrid, Madrid, España Landbot A tiempo completo

About Landbot

We empower businesses to create exceptional conversational experiences across multiple channels.

As a Strategic Conversational Experience Lead at Landbot, you'll contribute to creating intuitive and engaging conversational experiences for thousands of companies throughout their customer lifecycle.

Your Role

  • Discover Opportunities: Identify problems aligned with the product strategy and company OKRs, turning them into business opportunities and outcomes.
  • Establish Direction: Define a clear and strong North Star, aligning key stakeholders with your vision.
  • The better context you provide, the more successful you'll be. Define goals and success with clearly measurable objectives and key results.
  • Delivering Solutions: Leading a cross-functional team to ensure alignment, execution, and successful product outcomes.
  • Refining and planning solutions. Driving maximum impact based on data analysis, market research, and company strategy.
  • Anticipating risks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
  • Researching and validating ideas. Defining delivery scope. Ensuring quality and testing. Iterating on solutions.

What We Are Looking For

A proven track record of 4+ years working in a B2B SaaS company.

Highly creative and skilled at solving complex problems balancing user experience, engineering, and business needs.

Solid experience collaborating with engineers and product designers in product trio setups.

Strong ability to build a business case and rally support to execute it.

Expertise in combining qualitative and quantitative analysis during discovery processes.

A proactive team player, removes bottlenecks and makes collaboration seamless.

Experience with AI, checkout & invoicing processes, and GTM strategies to prove Product Market Fit.

Legality to work in Spain.

Excellent written and verbal communication skills in English and Spanish.

Nice to Have

Experience with messaging, no-code, or AI products.

UI/UX design skills.

Benefits

  • Hybrid or fully remote culture – your choice.
  • The working day will be full time.
  • A vibrant, young, and international work environment.
  • Flexible schedules.
  • Open vacation policy with flexible holidays.
  • Training budget.
  • Transport allowance.
  • 26 days of paid vacation (23 regular days + December 24th & 31st) + your birthday off.
  • English & Spanish lessons.
  • Flex compensation via Cobee (for employees in Spain).
  • Team-building activities.
  • Referral bonus for bringing in other talented individuals.


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