Artificial Intelligence Manager
hace 5 días
Overview
Sopra Steria, a renowned European world leader in consulting, digital services, and software development, seeks an experienced Artificial Intelligence Manager to lead our Conversational AI efforts. With over 56,000 employees across 30 countries, we prioritize people's growth and professional development, driving our continuous improvement.
Salary: €80,000 - €110,000 per year, depending on experience, plus benefits.
About the Role
We are looking for a seasoned Senior Consultant with IT focus to manage our Conversational AI solutions. As a key member of our team, you will be responsible for overseeing ITIL-based process management, customer relationship management, and mapping new requirements on existing and future AI services.
Key Responsibilities:
- Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and ensuring their delivery.
- Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
- Shape the strategic business roadmap for the implementation of Conversational AI solutions.
- Participate in the full IT process by providing and developing cost-effective IT services that contribute to the company's service portfolio.
- Coordinate standard solutions and customer needs, managing both human and technical resources effectively.
- Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
- Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.
Requirements:
- Senior to Principal Consultant with experience leading up to 3 people and driving strategically selected topics.
- Background as Management Consultant with Business & IT focus (no developer, but rather business background working in IT environment).
- Ideal experience in IT Service Management (e.g., ITIL) and/or IT Project Management.
- Self-organized and structured person capable of thinking strategically.
- Experience working with international teams in a multicultural environment.
- Minimum of 5 years' experience as Project Manager.
- Languages: German and Spanish is a plus.
Benefits
- Full-time permanent contract.
- 23 days annual leave.
- Continuous training: technical and transversal skills and languages.
- Life and accident insurance.
- Flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, and training).
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