Service Delivery Manager
hace 1 mes
You are invited to join Exponent Energy, a pioneer in simplifying energy for EVs. Our team of 200+ passionate builders is growing, and we seek a seasoned professional to lead our service department as a Service Delivery Manager.
Based in Bengaluru, you will work closely with the After Sales team to drive market share growth and customer satisfaction. With your expertise, you will develop and implement strategies to enhance service quality, increase efficiency, and ensure seamless customer experiences.
Key Responsibilities:
- Forecast departmental goals and objectives, striving to meet or exceed targets
- Hire, train, motivate, counsel, and monitor the performance of service staff
- Monitor and control departmental performance using reports, tracking systems, and surveys
- Develop and implement marketing plans to promote new and repeat business
- Understand, stay up-to-date on, and comply with relevant regulations affecting service operations
Requirements:
- Diploma in Mechanical or Automobile Engineering with a minimum of 4/5 years of experience as an Area Manager – Vehicle Service from a 3-Wheeler or Commercial Vehicle OEM (preferably EV)
- Overall 8/10 years of experience in the Automotive dealership/OEM
About You:
- Quality-driven approach to work
- Proactive problem-solving attitude
- Resilient mindset to bounce back from failures
About Us:
We're on a mission to unlock 15-minute rapid charging technology through our Flexible Energy Stack. Join us in building a sustainable future for EVs.
Estimated Salary: ₹12-18 lakhs per annum (dependent on location and experience)
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