First Line IT Analyst

hace 4 semanas


Barcelona, Barcelona, España Computacenter AG & Co. oHG A tiempo completo

We are seeking a skilled First Line IT Analyst to join our team at Computacenter AG & Co. oHG in Barcelona, Spain.

About the Job

This is a full-time position that offers a competitive salary of around €45,000 per year and a range of benefits including remote work options, fully paid training, and ticket restaurant.

The successful candidate will have excellent communication skills and be able to work effectively with customers in a fast-paced environment. You will also have advanced English language skills and be fluent in Dutch.

Responsibilities
  • Answering and supporting queries via tools, phone and email
  • Resolving IT issues for our partners and maintaining customer satisfaction levels
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems to competent teams
Requirements
  • Fifth-level education or higher (HBO/MBO)
  • At least 2 years of experience in a similar role
  • Excellent communication skills and ability to work in a team
  • Fluent in Dutch and advanced English language skills


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