Chief Technology Operations Officer

hace 4 días


Madrid, Madrid, España Wpp A tiempo completo

**About Us**

WPP is a global leader in creative transformation. We harness the power of creativity to build better futures for our people, planet, clients, and communities.

With over 115,000 accomplished professionals across 110 countries, WPP has headquarters in New York, London, and Singapore. Our integrated offer includes communications, experience, commerce, and technology services that drive transformative ideas and outcomes for our clients.

Our award-winning agencies work with most of the world's biggest companies and organizations, including Ford, Unilever, P&G, Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30, and 62 of the NASDAQ 100.

Job Title: Chief Technology Operations Officer - EMEA

About the Role

As a key member of WPP's Enterprise Technology leadership team, you will play a critical role in ensuring the smooth and efficient operation of our technology across the EMEA region. You will lead the delivery of comprehensive end-user support, overseeing agile teams that provide exceptional service and innovative solutions.

**Key Responsibilities:**

  • Develop and execute a regional ET operations strategy aligned with WPP's overarching Technology Operations and ET strategy.
  • Partner with Cluster Directors, the Senior Director of Tech Ops, and the broader Tech Ops management team to translate business priorities into actionable ET initiatives.
  • Identify and champion technology opportunities to optimize business processes, enhance efficiency, and drive innovation within the region.
  • Manage the regional Tech Ops budget, ensuring optimal resource allocation and cost-effectiveness.
  • Oversee the day-to-day technology operations within the region, with a strong focus on delivering exceptional end-user support through deskside and executive support teams.
  • Effectively balance the demands and priorities of various clusters with available resources across regional teams.
  • Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
  • Drive continuous improvement initiatives to optimize service quality and reduce costs.
  • Lead and inspire a high-performing team of technology professionals, fostering a culture of collaboration, accountability, and continuous growth.

Salary Estimate: £120,000 - £150,000 per annum (dependent on experience)



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