Customer Support Specialist

hace 1 mes


Valencia, Valencia, España Zoho Corporation B.V. A tiempo completo
Customer Support Representative Job Description

Zoho Corporation B.V. is seeking a highly motivated and customer-focused individual to join our European team as a Junior Customer Support Representative.

About the Role:

  • Provide exceptional support to European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.

Requirements:

  • Full professional proficiency in English and French Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.

What We Offer:

  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Continuous training and professional development opportunities.
  • Supportive and inclusive work environment.
  • Clear development plan in the short, medium, and long run.
  • Participation in coaching and mentoring schemes.

Why Join Us:

Zoho Corporation B.V. is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are committed to solving problems through global collaboration and believe in experimentation, iteration, and following your instincts.



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