Customer Support Specialist
hace 1 mes
Zoho Corporation B.V. is seeking a highly motivated and customer-focused individual to join our European team as a Junior Customer Support Representative.
About the Role:
- Provide exceptional support to European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
Requirements:
- Full professional proficiency in English and French Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
What We Offer:
- Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Continuous training and professional development opportunities.
- Supportive and inclusive work environment.
- Clear development plan in the short, medium, and long run.
- Participation in coaching and mentoring schemes.
Why Join Us:
Zoho Corporation B.V. is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are committed to solving problems through global collaboration and believe in experimentation, iteration, and following your instincts.
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