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About Our Company
At Importante empresa, we are a leading provider of innovative digital solutions for businesses. Our team of experts is dedicated to creating cutting-edge technology that drives growth, efficiency, and customer satisfaction.
Job Summary
We are seeking a highly skilled Senior Business Solution Consultant to join our team. As a key member of our digital transformation team, you will be responsible for advising and coaching our business colleagues on the effective use of our digital platforms, with a focus on service-oriented processes.
Key Responsibilities
- Advise and coach business colleagues on the use of our digital platforms, with a focus on service-oriented processes.
- Develop and implement design solutions for process automation across multiple digital channels, ensuring a consistent offering of services and a great personalized experience for our customers.
- Ensure that processes are aligned with the strategic customer approach of our business units.
- Explore and drive new innovative features, including artificial intelligence, to enhance the end-user and customer experience.
- Coach team colleagues with less experience.
Requirements
- Completed university degree in Business Informatics or Business Administration with a focus on IT/Digitalization or a comparable field of study.
- Several years of working experience with CRM's.
- Knowledge and applied know-how in agile working methodologies and tools such as Scrum, Kanban, Jira, Confluence, Azure DevOps.
- Hands-on consulting and customization experience in Salesforce (Sales, Marketing & Service Cloud), interfaces, web or cloud solutions, Salesforce certifications (i.E. SF Associate, Administrator, Service Cloud Consultant or similar) are beneficial.
- Excellent communication in English, language skills in German are a plus.
- Customer-centric focus and ability to deliver sustainable best-fit solutions for our business units.
- Team player with entrepreneurial thinking and a desire to drive innovation forward.
What We Offer
- A secure work environment because your health, safety and wellbeing is always our top priority.
- Flexible work schedule and Home-office options, so that you can balance your working life and private life.
- Learning and development opportunities.
- 23 holiday days per year.
- 5 additional days (readjustment).
- 2 cultural days.
- A collaborative, trustful and innovative work environment.
- Being part of an international team and work in global projects.
- Relocation assistance to Madrid provided.
