Business Systems Analyst
hace 2 semanas
Lynk & Co is a dynamic and innovative company that provides tools and solutions to enable employees to deliver exceptional end-user experiences. Our Customer Tech team works collaboratively to solve challenges and drive innovation.
Job DescriptionWe are looking for a Business Systems Analyst to join our team in Barcelona, a vibrant and growing tech hub. As a key member of our team, you will work closely with the Product Owner to identify opportunities for feature development and improvement on the Customer Engagement Platform.
Key Responsibilities- Collaborate with the Product Owner to identify opportunities for feature development and improvement on the Customer Engagement Platform.
- Monitor and document implemented features, suggesting improvements and identifying potential risks.
- Prepare functional specifications for new features and work alongside application experts to develop solutions.
- Implement customizations to Dynamics 365 and related platforms, ensuring that features meet business requirements.
- Conduct user training and drive product adoption to ensure teams successfully utilize new features and tools.
- Strong experience with Dynamics 365: Previous hands-on experience customizing Dynamics 365 Customer Engagement modules or similar CRM tools is a MUST.
- Familiarity with Dynamics 365 Customer Insights Journeys is a key plus.
- Hands-on approach: You are eager to take initiative and get things done, ensuring solutions are implemented successfully.
- Fluency in English: As a global company, clear communication in English is essential.
We offer a competitive salary, which we estimate to be around $80,000 - $110,000 per year, depending on experience. In addition, we provide a dynamic and collaborative work environment, opportunities for professional growth, and a chance to work with cutting-edge technologies.
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