Travel Technology Product Manager
hace 5 días
Company Overview:
American Express Global Business Travel (GBT) is a leading travel management company that empowers its customers to achieve success through innovative solutions. Our culture values inspiration, impact, and inclusivity, making us an ideal place for professionals seeking growth and collaboration.
About the Role:
We are seeking a highly skilled Travel Technology Product Manager to lead our Air and NDC functionality integration with 3rd party OBT partners. This role will be responsible for our online product roadmap, functionality, UX/UI, and third-party relationship management.
Key Responsibilities:
- Analyze and define specifications to meet GBT and customer requirements.
- Meet with vendors to discuss and prioritize requirements, strategic, and business needs.
- Define the integration of new products/functionality into Amex GBT end-to-end processes, including mid- and back-office systems, customer support, automated fulfillment, deployment, profile management, reporting, and billing.
- Test new functionality, taking into account specifications and end-to-end processes.
- Work to maximize profitability through the development and introduction of automated, efficient, or innovative functionality and processes.
- Increase customer satisfaction with the booking tool in key market segments.
- Act as SME to update communication materials and reference documents for the functionality and markets for which he/she is responsible.
- Identify, define, negotiate terms, and manage ongoing relationships with technology partners.
- Work/negotiate with internal partners, including Sales and Relationship, GSS, GCG, SDN, etc.
- Streamline communication from the team to the field and to our external customers.
Requirements and Qualifications:
We are looking for a professional with 3-5 years of experience in product management and B2B, ideally located in Spain. The successful candidate should have excellent analytical, problem-solving, and communication skills.
Benefits:
- Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
Salary: €65,000 - €80,000 per annum based on location and experience.
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