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Infrastructure & Technology Server Build Specialist

hace 2 meses

Madrid Centro, Madrid, España IBM A tiempo completo

Job Summary

IBM is seeking a highly skilled Technical Support Representative to join our team. As a front-line position, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible service.

Your Role and Responsibilities

As a Technical Support Representative, you will be responsible for:

  1. Designing, implementing, and managing IT infrastructure solutions to meet client needs
  2. Delivering high-quality technical solutions to clients in response to their business requirements
  3. Integrating hardware, software, and network solutions in Cloud, Hybrid Cloud, and legacy IT infrastructure environments
  4. Collaborating with IBM teams, including clients, vendors, subcontractors, and other partners
  5. Applying technical skills in an internal or external client billable services and implementation environment

Key Responsibilities

Some of your key responsibilities will include:

  1. Racking, building, cabling, configuring, and provisioning servers
  2. Racking, cabling, and deploying networking equipment
  3. Troubleshooting, testing, and quality assurance of server hardware
  4. Resolving hardware issues via trouble ticket
  5. Troubleshooting and resolving problems with basic network and operating system installations and configurations
  6. Monitoring and managing datacenter infrastructure
  7. Monitoring and assisting our automated provisioning system for new server orders
  8. Monitoring and escalating issues with customer's servers as necessary
  9. Monitoring and escalating any abnormalities in datacenter through regular walkthrough

Requirements

To be successful in this role, you will need:

  • 1-2 years of experience working in a 24/7 data center environment, preferably with IBM Cloud
  • Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
  • Experience in racking, cabling, and deploying servers and networking equipment
  • Good knowledge of PC hardware concepts and component installation
  • Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc.)
  • Solid understanding of RAID technologies
  • Able to work in shift rotations that may include day, evening, overnight, and/or during weekends and holidays
  • Must be willing to learn quickly, multi-task, and work in a fast-paced environment
  • Must be fluent in English

Preferred Qualifications

While not required, the following qualifications would be beneficial:

  • Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
  • Customer-focused attitude with previous customer service experience
  • Able to work independently with minimal supervision and/or with a team
  • Former experience in a similar position in IBM DCs

What We Offer

As a Technical Support Representative at IBM, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a real impact on our customers' success.