Field Service Engineer

hace 4 semanas


Gasteiz Vitoria, Álava, España Mygwork A tiempo completo

Vantive: Revolutionizing Kidney Care and Other Vital Organ Support

Vantive is a new company built on the legacy of Baxter International Inc, an inclusive employer and a member of the myGwork – the largest global platform for the LGBTQ+ business community.

We believe Vantive will not only build our leadership in the kidney care space, but also offer meaningful work to those who join us.

As a Field Service Engineer, you will be responsible for performing service activity on electromechanical medical devices as well as on connectivity and digital systems as defined by the service requirements and customer contractual agreements in the Southern region of Spain.

Your Key Responsibilities:

  • Install, service, maintain, upgrade or execute Field Corrective Actions on electromechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility.
  • Install, service, maintain, upgrade or execute Field Corrective Actions on connectivity devices and digital systems as per defined service requirements and customer contractual agreements in the defined area of responsibility.
  • Establish, maintain communication & partnership with customers, team members and business contacts Ensure compliance to all applicable service and quality requirements Report all relevant service activity in the service systems and applicable datasheets, to ensure updated and accurate service data.
  • Provide customer telephone support (if necessary).
  • Deliver user training to customers Facilitate/ensure development of service packages to defined accounts supporting achievements of the area sales targets.
  • Support customer demos.
  • Manage assigned car stock, spare parts and assets (instruments, tools), as per storage requirements and instructions.
  • Ensure manual replacement orders are performed timely and on purpose.

Requirements:

  • A professional degree or FP2 and IT knowledge or relevant experience in medical devices or electro mechanics
  • Min 1 year of experience as a service engineer in electromechanical medical devices
  • Principles of electronics, electro-mechanics, mechanics, EDS protection/requirements, Medical Device Directive
  • Ability to prioritize and communicate effectively
  • Strong customer facing and commercial skills
  • The ability to work in a fast-paced challenging environment
  • Fluency in Spanish and an Intermediate level of English (written & spoken)


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