Renewable Energy Operations Director
hace 5 días
We are seeking an exceptional Operations & Maintenance Director to join Kyoto Group As, a pioneering company in renewable thermal energy. As a strategic leader, you will play a crucial role in ensuring the reliability, performance, and customer satisfaction of our Heatcube installations worldwide.
Key Responsibilities- OM Strategy Development: Collaborate with our Chief Engineering and Technology Officer to develop a comprehensive Operations Maintenance (OM) strategy that aligns with our business objectives and ensures the long-term reliability and efficiency of Heatcube installations.
- Commercial Strategy: Partner with our commercial team to formulate a commercial strategy focused on service offerings, performance agreements, and after-sales services, driving customer satisfaction and contributing to revenue growth.
- Service Force Establishment: Build and lead a global service force capable of maintaining all Heatcube installations, ensuring full compliance with performance and service agreements to meet customer expectations.
- Maintenance Oversight: Ensure timely and effective maintenance for all Heatcube units covered under service agreements, minimising downtime and optimising system performance through proactive and reactive maintenance approaches.
- Operational Performance Management: Oversee the operational performance of all Heatcube installations under active performance agreements, ensuring they consistently meet or exceed established benchmarks.
- Root Cause Analysis: Lead root cause analysis investigations to identify the underlying causes of breakdowns or operational issues with Heatcube installations.
- Customer Training: Deliver comprehensive training to customers before and after the Transfer of Custody, enhancing their ability to operate, maintain, and monitor Heatcube units effectively.
- Customer Relationship Management: Foster strong relationships with customers to ensure their satisfaction, loyalty, and long-term partnership with Kyoto Group As through consistent communication and a focus on customer-centric solutions.
- Strategic Vision: Demonstrated ability to develop and implement OM and commercial after-sales strategies aligning with Kyoto Group As's broader organisational goals, driving performance and customer satisfaction.
- Technical Expertise: A solid technical foundation, ideally in industrial engineering or a related field, enables an in-depth understanding of complex system components and their operational demands.
- Leadership: Proven experience in building and managing high-performing teams, focusing on delivering exceptional global service and maintenance support.
- Problem-Solving: Expertise in root cause analysis with the ability to design and execute corrective and preventive action plans to resolve issues and improve system reliability.
- Customer Focus: Commitment to delivering reliable service and after-sales support that ensures a high level of customer satisfaction and builds long-term relationships.
- Commercial Acumen: A business-driven approach with the capability to identify and capitalise on revenue opportunities within after-sales services and performance agreements.
- Communication: Strong communication skills, facilitating collaboration with cross-functional teams, effective customer interactions, and the negotiation of commercial agreements.
- Global Perspective: A global mindset with the ability to manage diverse OM and after-sales service requirements across multiple regions and cultures.
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