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Store Director

hace 1 mes


Barcelona, Barcelona, España Rimowa A tiempo completo

Job Title: Store Director

About the Role:

Rimowa is seeking an experienced Store Director to lead our flagship store in Madrid Serrano. As a Store Director, you will be responsible for driving business excellence, leading and inspiring a high-performing team, and overseeing flawless store operations.

Key Responsibilities:

  • Implement strategies to elevate the luxury customer experience and achieve outstanding business results
  • Build, manage, and develop a high-performing team dedicated to excellence
  • Oversee flawless store operations, collaborating closely with HQ
  • Ensure customer service exceeds expectations at every touchpoint
  • Develop and maintain a loyal customer base using advanced CRM tools
  • Strengthen relationships with VIP clients and manage PR engagements
  • Drive sales performance, monitor KPIs, and implement strategic improvements
  • Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards
  • Foster a supportive work environment through goal setting, performance feedback, and team-building activities
  • Attract, recruit, and develop the best talent in the industry
  • Manage client care services, optimizing processes for repairs, warranties, and exchanges
  • Maintain high standards to enhance overall customer satisfaction and loyalty
  • Ensure smooth daily operations and effective cost control
  • Complete necessary paperwork and reporting accurately and on time

Requirements:

  • Minimum 10 years' experience in luxury retail
  • Proven track record in managing a high-traffic store as a Store Manager
  • Excellent interpersonal skills, effective communication both verbally and in writing

About Rimowa:

Rimowa is a German luxury luggage brand that has been redefining travel since 1898. We are committed to developing unique products that perfectly balance luxury and functionality while highlighting our century-old heritage, craftsmanship, and commitment to innovation.