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Store Director
hace 1 mes
Job Title: Store Director
About the Role:
Rimowa is seeking an experienced Store Director to lead our flagship store in Madrid Serrano. As a Store Director, you will be responsible for driving business excellence, leading and inspiring a high-performing team, and overseeing flawless store operations.
Key Responsibilities:
- Implement strategies to elevate the luxury customer experience and achieve outstanding business results
- Build, manage, and develop a high-performing team dedicated to excellence
- Oversee flawless store operations, collaborating closely with HQ
- Ensure customer service exceeds expectations at every touchpoint
- Develop and maintain a loyal customer base using advanced CRM tools
- Strengthen relationships with VIP clients and manage PR engagements
- Drive sales performance, monitor KPIs, and implement strategic improvements
- Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards
- Foster a supportive work environment through goal setting, performance feedback, and team-building activities
- Attract, recruit, and develop the best talent in the industry
- Manage client care services, optimizing processes for repairs, warranties, and exchanges
- Maintain high standards to enhance overall customer satisfaction and loyalty
- Ensure smooth daily operations and effective cost control
- Complete necessary paperwork and reporting accurately and on time
Requirements:
- Minimum 10 years' experience in luxury retail
- Proven track record in managing a high-traffic store as a Store Manager
- Excellent interpersonal skills, effective communication both verbally and in writing
About Rimowa:
Rimowa is a German luxury luggage brand that has been redefining travel since 1898. We are committed to developing unique products that perfectly balance luxury and functionality while highlighting our century-old heritage, craftsmanship, and commitment to innovation.