Risk Protection Specialist
hace 6 días
We are seeking a highly skilled Risk Protection Specialist to join our team in Barcelona. As a member of the Risk Team, you will play a crucial role in protecting our users and their customers from various risks associated with payments.
About UsCataloxy is a global leader in customer experience management and contact centre business process outsourcing. Our company employs over 420,000 people worldwide, working in multiple languages and dialects across 88 countries.
Responsibilities- Verify all required details have been submitted for processing.
- Examine and validate the identity of merchants to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm supportability of merchants.
- Identify and document inaccuracies that raise red flags requiring intervention and follow up with merchants.
- Investigate and compare items sold on merchant websites to information provided on product descriptions, merchant industries, and charges.
- Fluency with internet and social media research, demonstrated by at least 1 year of experience with computers.
- Fluent in English (C1 or higher).
- Ability to be detail-oriented and meticulous.
- Capacity for showing empathy in assessments.
- Efficiency working in a fast-paced, high-volume environment.
This position offers an estimated salary of €18-21 per hour, based on industry standards and location. You will work 38.5 hours per week, with a night shift schedule from 22:00 to 08:00.
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