Data Insights Strategist
hace 24 horas
We are Flashpoint Venture Capital Group, a leading Ed-Tech company that believes in the power of learning. As a Senior Data Analyst, you will play a crucial role in empowering our team to make informed decisions by leveraging data insights.
About the Role:We are seeking an experienced Senior Data Analyst to join our team. The successful candidate will have a strong background in data analysis and interpretation, with experience working with large datasets. You will be responsible for analyzing customer support data, identifying trends and patterns, and providing actionable recommendations to optimize our learner and tutor experience.
Your Responsibilities:- Analyze customer support data to identify areas of improvement and opportunities for growth.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) such as resolution time, agent performance, and contact rate.
- Collaborate with the customer support team to develop and refine the customer support function within the learners/tutors journey.
- Partner with the product and experimentation teams to deliver insights that optimize the tutor and learner experience.
We offer a competitive financial package, including a salary range of $80,000 - $110,000 per year, based on location and experience. You will also receive equity, leave allowance, and health insurance. Additionally, you will have access to free mental health support platforms and Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health.
Requirements:- 5+ years of experience as a Data Analyst or Data Scientist.
- Previous experience in customer support data teams in marketplaces and/or digital businesses (B2B, B2C, B2B2C).
- Good and broad understanding of data analysis concepts such as conversion, LTV, cohort analysis, retention, etc.
- A curious mindset, with a focus on problem-solving and problem finding skills.
- Creative mindset and proactive attitude towards the creation and evaluation of new hypotheses.
- Knowledge of quantitative fields (statistics, mathematics, etc.).
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