Senior Project Manager

hace 4 semanas

Barcelona, Barcelona, España Rws A tiempo completo
{"Job Overview":{"title":"Senior Project Manager","subtitle":"Drive Global Operations","text":"As a Senior Project Manager at RWS, you will be responsible for leading global operations and ensuring successful project delivery. You will work closely with cross-functional teams to define and implement metrics to achieve client satisfaction, create and maintain custom client workflows, and engage with key client contacts to educate them on new initiatives and process improvements.

Key Responsibilities:

* Defines and implements metrics to achieve client satisfaction
* Leads the effort with other project team members, Technical Services, and Quality Assurance to create and maintain custom client workflows
* Engages with key client contacts to educate them on new initiatives and process improvements
* Provides reports on account Key Performance Indicators (KPIs)
* Leads the client post-mortem process
* Acts as a point of escalation for client and project issues
* Manages account relationships to enable positive service experience
* Leads presentations educating clients about particular projects, project types, or about RWS Regulated Industries in general
* Maintains positive client perceptions
* Ensures client satisfaction by proactively seeking and offering solutions
* Responds to client requests in a timely manner

Project Management:

* Approves quotations created by others
* Engages in quotation preparation, including complex and strategic requests
* Ensures ISO requirements are being met
* Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles
* Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables
* Supports the use of project management best practices and attention to quality objectives
* Launches and coordinates standard and complex projects, including functions such as negotiating budgets, scheduling, resource allocation, and work assignments
* Oversees strategic project and account kick-offs
* Produces reports and develops internal post-mortems to help improve processes and reduce risk
* Reviews Profit Loss report for projects
* Provides rationale and corrective action for items not meeting budget
* Ensures the receipt of all purchase orders, approves invoices, and escalates payment issues where necessary
* Collaborates with cross-functional teams on CAPAs
* Ensures timely and professional completion of root cause investigations and CAPA reports
* Supports escalation and team oversight during absence of (Associate) Program Manager

Resource Coordination:

* Works closely with Supply Chain on resource needs and planning
* Works with Quality Assurance to ensure the highest level of quality
* Creates and sends POs to external resources
* Ensures project resources have the necessary tools and information to accomplish tasks
* Alerts resources of schedule or scope changes
* Provides feedback to Supply Chain on resource performance

Account Development:

* Works with Account Management/Business Development teams to achieve set KPIs
* Collaborates with Account Management/Business Development teams to discuss identified risks and opportunities for account growth
* Ensures key stakeholders are informed as appropriate regarding critical account activities, potential threats, and opportunities and recommends appropriate actions
* Supports execution of approved account opportunities and their implementation
* Participates in account-related meetings and leads presentations
* Gathers information to forecast upcoming work for production team
* Supports Global Account team to improve overall budget, efficiency, and quality

Requirements:

* Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field
* Five or more years demonstrated experience coordinating complex projects within the localization or translation industry
* Successful customer service/account management experience, generally a minimum of four years, including at least three years of experience within the translation industry
* Demonstrated successful leadership or mentoring experience, minimum two years
* Advanced computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., Frame-Maker, InDesign, etc.)
* PMP Certification a plus
* Verbal and written fluency in at least one foreign language a plus

Life at RWS:

At RWS, we're here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible.

Our unrivalled experience and deep understanding of language have been developed over more than 60 years.

As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms, and patent filers.

Our client base spans Europe, Asia Pacific, and North and South America.

Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology, and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you'll love life at RWS.

Our work fundamentally recognizes the value of every language and culture.

So, we celebrate difference, we are inclusive, and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values:

Get the 3Ps right – Partner, Pioneer, Progress – and we'll Deliver together as One RWS.

For further information, please visit: RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind.

RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation.

RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.

Please do not forward any unsolicited resumes to any RWS employees.

Any unsolicited resume received will be treated as the property of RWS and Terms Conditions associated with the use of such resume will be considered null and void.

#J-18808-Ljbffr"}

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