International Services Delivery Leadership Position

hace 1 día


Madrid, Madrid, España Ser Group A tiempo completo

Overview

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Your role as a Delivery Manager Professional Services International at Ser Group involves overseeing the management of client/partner relationships and ensuring customer satisfaction through effective resource allocation and optimization.

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Salary and Benefits

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The estimated annual salary for this position is $120,000, considering the experience and qualifications required. Additional benefits include opportunities for professional growth and development within the company.

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Collaboration with Sales, Presales, Product Management, and Customer Operations teams will be essential to align resources with short- and long-term demand. Your role as a customer advocate will involve routing information and addressing customer needs within the organization. You will need to provide Senior Leadership with regular reports on staffing, utilization, project health, and financial performance.

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Maintaining current profiles of skills, knowledge, and competencies for the Professional Services (PS) team is crucial. A deep understanding of the status of ongoing delivery activities and projects in the region is also necessary. Effectively managing field escalations and collaborating with various stakeholders to achieve positive outcomes will be key to your success in this position.

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Proven experience in managing technical, cross-functional professional services teams is vital. Familiarity with subscription-based software and services delivery business models is also beneficial. Previous involvement in people management roles is highly valued. Problem-solving orientation, dedicated to finding optimal solutions for customers and the Ser Group, is a must-have.

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Language and Travel Requirements

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Proficiency in English (both written and spoken), with additional languages considered a plus, is required. Willingness and ability to travel are also necessary for this position.



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