Security Manager

hace 1 mes


Sant Adrià de Besòs, Barcelona, España Accor A tiempo completo
Descripción del Empleo

Tu día a día

Bajo la orientación general del Facility Director, el/la Security Manager será la responsable de desarrollar y mantener un programa proactivo de prevención de pérdidas diseñado para garantizar un entorno seguro y protegido para los huéspedes y empleados del hotel.

  • Responder a todas las solicitudes, problemas, quejas y/o accidentes presentados por los huéspedes a través de tarjetas de comentarios, cartas y/o llamadas telefónicas, de manera atenta, cortés y eficiente. Realizar un seguimiento para garantizar la satisfacción del huésped.
  • Motivar, orientar, aconsejar y disciplinar a todo el personal de seguridad según los procedimientos operativos estándar (SOP) de SLS Barcelona.
  • Revisar diariamente los informes de actividad de todos los turnos de seguridad.
  • Revisar los informes de incidentes y asegurarse de que estén escritos de manera clara y concisa.


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