Dutch Or Flemish Customer Service Specialist

hace 1 semana


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

Bij Recruit4Work Sl zijn wij op zoek naar een klantenservice medewerker die Vlaams of Nederlands spreekt, samen met Engels. In deze functie help je klanten met vragen of problemen via telefoon, chat of e-mail. Deze vragen gaan onder andere over wijzigingen in klantgegevens, contracten en vragen over facturen.

Jouw Rol

De klantenservice medewerker zal het volledige klantenserviceproces van A tot Z afhandelen, zowel voor bestaande als potentiële nieuwe klanten:

  • Behandelen van alle binnenkomende vragen en verzoeken via telefoon, e-mail en/of chat met betrekking tot facturering en het incassoproces
  • Betalingsregelingen, uitgestelde betalingen en wanneer kosten moeten worden geannuleerd
  • Tariefwijzigingen, inclusief het voorstellen van een productwijziging of korting
  • Behandelen van klachten
  • Klantbehoud uitvoeren
  • Klanttevredenheid verhogen door het opbouwen en onderhouden van goede en langdurige klantrelaties
  • Verhuizingsverzoeken afhandelen
Vereisten

Nederlands of Vlaams (C2) Engels (C1) MS Office-vaardigheden Ervaring met CRM-systemen en MS Office Sterke communicatieve vaardigheden (zowel mondeling als schriftelijk) Goed logisch en analytisch denkvermogen Verantwoordelijkheid, integriteit, geduld en bereidheid om te leren Management- en organisatiecompetenties zoals proactiviteit en kritisch denken Sociaal-communicatieve vaardigheden: teamwork, klantgerichtheid, communicatie Intellectuele vaardigheden: empathie, stressbestendigheid en positief denken Taakgerichte competenties: kwaliteit van het werk, flexibiliteit, verkoopvaardigheid en productiviteit

Voordelen

Betaalde training Leuk, mensgericht callcenter Marktconform basissalaris Doorgroeimogelijkheden Relocatiepakket Locatie Remote, verplicht woonachtig te zijn in Griekenland



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