French Speaking Customer Service Representative

hace 2 semanas


Barcelona, Barcelona, España Tn Spain A tiempo completo

About Tn Spain

Tn Spain, a leading provider of customer experience management and contact centre business process outsourcing, is looking for a dedicated individual to join our team as a French Speaking Customer Service Representative. With over 4,700 employees across 10 sites in Spain, we offer a dynamic and supportive work environment that fosters growth and development.

About the Role

We are seeking a highly motivated and enthusiastic individual with advanced French language skills to provide exceptional customer service to our clients. As a Bilingual Customer Experience Representative, you will be responsible for engaging with customers in French, responding to their inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide superior customer service by making information readily available
  • Demonstrate products and services as deemed necessary by clients and management
  • Make product knowledge readily available to self and other salespeople through various resources
  • Find ways to sell products in the face of a down market
  • Research client base to find new types of customers and sell to them accordingly
  • Create a plan for gaining customers and then retaining them based on warranties or guarantees
  • Analyze and create a plan for engaging the target market
  • Make product appeal to the target market
  • Train other salespeople in the art of selling
  • Demonstrate superior time management skills and meet sales deadlines

Requirements

To succeed in this role, you must have:

  • Advanced level of French language proficiency
  • Excellent communication and interpersonal skills
  • Ability to work well as part of a team as well as independently
  • First-class written, verbal, and interpersonal skills
  • Well-organized, reliable, and thorough

Benefits

We offer a competitive benefits package, including:

  • 38.5 hours/week, from Monday to Friday, from 8:30 to 18:00
  • Salary: €18,953.85 gross/year + €1,800 gross/year in performance bonuses
  • Referral Program: Bring a Friend and get a Referral fee (up to €2,000 depending on the language/project)
  • Excellent work environment, great colleagues, social arrangements, and personal development
  • International business casual environment
  • Full-time role – Monday to Friday
  • Temporary Contract


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