Telecommunications Support Specialist
hace 3 semanas
Job Summary
We are seeking a highly skilled Telecommunications Support Specialist to join our team in Sofia, Bulgaria. As a key member of our Front Office Technical (FOT) department, you will be responsible for providing exceptional customer service and technical support to our corporate clients.
About the Role
In this role, you will serve as the primary point of contact for customers facing technical issues related to fixed and mobile networks, broadband, carrier coverage, television, and more. You will utilize your excellent communication skills to efficiently and promptly find solutions to customer problems, aiming for a "First Time Right" resolution.
You will also be responsible for handling customer inquiries, advising and assisting on various technical issues, and identifying and leveraging sales opportunities during technical customer care conversations. Additionally, you will be required to maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT), balance technical knowledge with CRM system directives, and demonstrate flexibility in working evenings and weekends.
Requirements
- Dutch or Flemish (C2) + English (B2)
- Strong communication skills (oral and written)
- Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
- Interest in the telecom sector is an asset but no technical background required
What We Offer
- Paid training
- Fun, people-oriented call center environment
- Market-based basic salary: €20,000 - €30,000 per year
- Growth opportunities
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