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Adventure Experience Coordinator
hace 1 mes
We are seeking a highly motivated and enthusiastic Activity Guest Experience Maker Trainee to join our team at Six Senses Ibiza.
Vision and Values
As an Activity Guest Experience Maker Trainee, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them. You will embody our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. By embracing the Six Senses vision and values, you will deliver an exceptional experience for our guests.
Responsibilities
- Communicate effectively between the organizer, supervisor, guide, and confidant to all hosts within the department.
- Conduct excursions and activities inside and outside of the property in a safe and efficient manner that provides a high standard of service to the guest.
- Provide accurate information about available activities at the property, gym usage, equipment usage rules and regulations.
- Give exceptional service to go beyond the expectations of all guests.
- Present and introduce the activities compendium and/or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
- Effectively communicate with guests - verbally and through body language - to respond to any additional requests and to determine when an activity has been completed.
- Check and clean all equipment used during any activity or recreational event.
- Report any damage or excessive wear for proper replacement of recreation equipment to the Wellness & Experience Manager.
- Liaise with other departments to ensure that experience operations run smoothly and that bookings are taken correctly, adhered to, and billed correctly.
- Handle, follow up, and report on guests' comments and feedback.
- Efficient operation of all Wellness & Experience department tasks and guidelines to provide exceptional products and services within brand operating standards.
- Knowledge of all safety, security, and emergency procedures related to your position in line with brand and statutory requirements.
- Ensure accurate and up-to-date information is available.
- Upsell all property facilities and activities.
- Attend meetings and training as required.
- Knowledge and strict adherence to LQA standards.
- Perform any additional tasks given to you by supervisor/management.
What's in it for me?
You will learn and grow with our Six Senses leaders, in a non-hierarchical organization. You will be part of our Mission Wellness Program, with plenty of activities to discover Six Senses values, mission, and vision along with our beautiful properties.
