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Technical Support Specialist
hace 3 semanas
Our client's innovative technology powers laundry operations globally, connecting cloud platforms to physical machines. Real-time data insights, remote control, and seamless user experiences are offered through web and mobile apps.
The Opportunity
We're hiring two Field Technologists to join a fast-growing support team in Europe. This is not a typical tech support role.
You'll diagnose, fix, and support integrated systems remotely and onsite across various commercial clients. These systems involve routers communicating directly with machines, which talk to mobile and web platforms.
If you thrive at the intersection of hardware, cloud, and customer service, and enjoy solving real-world technical challenges in the field, this role is for you.
Key Responsibilities:
- Provide Tier 1–2 technical support for connected laundry systems, including hardware, software, and cloud platforms.
- Troubleshoot IoT device issues, including network connections, routers, gateways, and Wi-Fi-enabled machinery.
- Support end users on web and mobile platforms, ensuring smooth system performance and a high-quality user experience.
- Travel to customer sites in Europe to provide hands-on diagnostics, training, and issue resolution.
- Collaborate with engineering and product teams to escalate and resolve complex technical problems.
- Log and track support issues using internal ticketing tools.
- Deliver onboarding, training, and documentation to empower users and reduce support needs.
- Provide field feedback to improve product development and support documentation.
- Participate in occasional after-hours and weekend support as needed.
- Travel requirement: up to 25–30 percent, mostly within Europe.
Required Skills and Qualifications:
- Experience in technical support, field service, or customer-facing technology roles.
- Knowledge of networking fundamentals such as IP configuration, Wi-Fi troubleshooting, and local network setup.
- Familiarity with IoT, cloud-based systems, or smart hardware environments.
- Ability to work across hardware, app, and software diagnostics.
- Strong communication skills with the ability to explain technical issues to non-technical users.
- Proactive and self-motivated with strong problem-solving abilities.
- A degree or technical qualification in IT, Networking, Computer Science, or a related field is preferred.
- Fluent in English; additional European languages are an advantage.
Benefits:
This role offers a unique opportunity to work with cutting-edge technology and make a significant impact in the industry.
As a Field Technologist, you'll have the chance to develop your skills and expertise in a dynamic and supportive environment.
You'll also be part of a growing team that values innovation, collaboration, and customer satisfaction.
Others:
Please note that travel requirements may vary depending on the specific needs of the role.
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