IT Infrastructure Support Specialist

hace 3 semanas

Madrid, Madrid, España Coffee Berry A tiempo completo

**Job Overview**

Coffee Berry, a leading Greek franchise chain with over 210 stores across Greece, Cyprus, Germany, Egypt, and Saudi Arabia, is seeking an experienced IT Support Specialist to join its dynamic IT department.

**About the Role**

The successful candidate will be responsible for managing and supporting network devices, administering Azure Active Directory, providing day-to-day support for Linux-based servers, and developing PowerShell scripts for automation and system maintenance tasks.

**Key Responsibilities:**

  • Manage and support network devices such as MikroTik routers, FortiGate firewalls, Cisco switches, and Aruba wireless systems.
  • Administer and troubleshoot Azure Active Directory, ensuring seamless user access and security.
  • Provide day-to-day support for Linux-based servers and systems.
  • Develop and manage PowerShell scripts for automation and system maintenance tasks.
  • Oversee the management, backup, and restoration of virtual machines, ensuring data integrity and business continuity.
  • Monitor and maintain backup solutions, including VEEM, to ensure timely and reliable backups.
  • Administer SQL databases, ensuring performance, security, and efficient backups.
  • Troubleshoot and configure VPN solutions, including WireGuard, FortiClient, and ZeroTier, to ensure secure and reliable remote access.
  • Diagnose and resolve hardware, software, and network issues across the organization.
  • Assist in configuring and maintaining network security solutions, including firewalls, VPNs, and access controls.
  • Provide end-user support via phone, email, and on-site assistance as required.

**Requirements:**

  • Strong knowledge of networking concepts and protocols.
  • Hands-on experience with MikroTik, FortiGate, Cisco, Aruba, and Linux environments.
  • Proficiency in PowerShell scripting and automation.
  • Experience with Azure Active Directory management and virtual machine administration.
  • Strong knowledge of SQL, database management, and administration.
  • Proficiency with VPN technologies, including WireGuard, FortiClient, and ZeroTier.
  • Experience with backup solutions like VEEM and virtualized environments.
  • Mid-level certifications in relevant areas will be considered an asset (CompTIA Network+, Microsoft Certified: Azure Administrator Associate, Cisco CCNA, or equivalent certifications in networking, database management, or virtualization).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team environment.

**Salary Range:** €45,000 - €60,000 per annum, depending on experience.

**Benefits:**

  • A competitive compensation package.
  • A pleasant and modern work environment.
  • Opportunities for advancement.
  • Continuous training.

**Why Choose Coffee Berry?**

Coffee Berry offers a unique opportunity to join a dynamic and growing company with a strong presence in the Greek market. As an IT Support Specialist, you will have the chance to work with cutting-edge technology and develop your skills in a fast-paced and supportive environment.

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