Full-Time Virtual Community Support Specialist
hace 1 semana
About Sawoo
Sawoo is a fast-growing, remote-first company based in Munich with a 15-person team spread across six countries. We specialize in building and running communities for decision-makers in medium and large companies, helping them grow through collaborative learning and networking.
Job Summary
We are seeking a highly organized and detail-oriented Full-Time Virtual Community Support Specialist to support our team in acquiring new members for our communities, organizing and following up on various community events and activities.
Your Tasks
- You will work mainly in the LinkedIn profiles of our community hosts—typically corporate executives—and in the email inboxes of our communities.
- Preparing and following up on community events, such as preparing guest lists and name tags, evaluating participant surveys, connecting participants via email, updating the CRM, etc.
- Pre-selecting potential community members and contacting them with pre-written messages via LinkedIn.
- Sending various informational messages and invitations to potential and existing community members via LinkedIn and email.
- Responding to incoming emails and LinkedIn messages and comments using templates that you modify based on the situation.
- Posting and analyzing specified content via LinkedIn.
- Email contact with community hosts and podcast guests to assign and follow up on tasks.
- Maintaining our community member database (CRM).
Your Profile
You have several years of professional experience, e.g., as an (office) assistant, support staff, administrator, call center agent, etc.
Requirements
- Error-free work and clean execution: You work with great attention to detail.
- Performance orientation and efficiency: You are eager to go the extra mile, work swiftly on the computer, and can send as many as 150 pre-formulated messages per hour.
- Excellent time management: Your time management is outstanding, and you can easily handle multiple tasks and tight deadlines simultaneously.
About the Role
The salary for this position will range from €1,800 to €2,500 for a 40-hour workweek. Vacation, public holidays, and sick days are covered.
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