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Kunderådgiver for Specsavers i solfylte Malaga

hace 2 meses


Benalmádena, Málaga, España Webhelp Spain A tiempo completo

Er du reiselysten og har erfaring med kundeservice, eller ønsker du å lære fra de beste i vakre Malaga? Hvis du trives med å jobbe med mennesker og ønsker å levere førsteklasses service, kan denne stillingen være noe for deg.

Som kunderådgiver hos Webhelp, vil du være en del av Specsavers-teamet med 100% fokus på kundeservice. I denne rollen vil du håndtere både innkommende og utgående samtaler fra eksisterende kunder, samt besvare henvendelser via chat. Du vil bistå kundene med spørsmål om produkter og bestillinger, og bidra til å oppnå våre mål.

Du vil arbeide fra våre moderne og romslige kontorer i Benalmádena-Málaga, hvor du vil bli en del av Webhelp-familien. Som vår nye kollega vil du oppleve et profesjonelt arbeidsmiljø som vektlegger samarbeid, utvikling og mangfold.

Arbeidsoppgaver:

  • Besvare kundehenvendelser via telefon.
  • Håndtere kundehenvendelser gjennom chat-løsninger.
  • Svare på spørsmål og henvendelser på sosiale medier.
  • Ha kontinuerlig fokus på å gi en enestående kundeserviceopplevelse til hver enkelt kunde, samt arbeide med å forbedre denne opplevelsen.
  • Følge prosesser og prosedyrer knyttet til prosjektet.
  • Jobbe i team for å nå felles mål.

Om deg:

  • Du har norsk som morsmål, eller behersker språket flytende.
  • Du er flytende i engelsk.
  • Du har gode kommunikasjonsevner, både muntlig og skriftlig.
  • Du er komfortabel med databruk.

Vi tilbyr:

  • Spansk arbeidskontrakt fra første dag, og når du registrerer deg som bosatt i Spania, vil du omfattes av det spanske vaksinasjonsprogrammet for COVID-19.
  • Konkurransedyktig lønn.
  • Relokasjonspakke dersom aktuelt.
  • Betalt ferie fra første arbeidsår.
  • Sosiale arrangementer.
  • Betalt ferie (4 uker + 4 dager hvert kalenderår) fra første arbeidsår.
  • Arbeidstid mellom 08:00-20:00 mandag til fredag og 09:00 - 17:00 søndag.
  • Betalt opplæring.
  • Moderne og romslige kontorfasiliteter.
  • WebHEALTH – et initiativ for å fremme våre ansattes helse.

Hvis du kjenner deg igjen i beskrivelsen og tenker at dette er jobben for deg, send inn din CV og søknad.